AWS Enterprise Support Plan: Dedicated TAM, IEM, and Full Trusted Advisor Checks
A company is migrating a business-critical workload to AWS. The company wants to ensure it has access to a dedicated Technical Account Manager (TAM) who will provide proactive guidance, architectural reviews, and operational support. Additionally, the company requires the Infrastructure Event Management (IEM) service to assist with the migration launch, and it wants the full set of AWS Trusted Advisor best practice checks across all categories (cost optimization, performance, security, fault tolerance, service limits). Which AWS Support plan should the company select?
Quick Answer
The answer is the AWS Enterprise Support plan. This is the correct choice because it is the only support tier that includes a dedicated Technical Account Manager (TAM) for proactive guidance and architectural reviews, the Infrastructure Event Management (IEM) service to assist with migration launches, and full access to all AWS Trusted Advisor best practice checks across every category—cost optimization, performance, security, fault tolerance, and service limits. On the AWS Certified Cloud Practitioner CLF-C02 exam, this question tests your ability to map specific business requirements to the correct support plan, often appearing as a scenario where a company needs hands-on operational support during a critical migration. A common trap is confusing Business Support (which has Trusted Advisor but no TAM or IEM) or Developer Support (which lacks both). Remember the memory tip: “Enterprise is the only plan where you get a TAM, IEM, and the full Trusted Advisor checks—everything else is missing at least one piece.”
⚠ Common exam trap
Test-takers frequently confuse AWS Business Support with Enterprise Support because both offer full Trusted Advisor checks and IEM, but only Enterprise Support includes a dedicated TAM, which is explicitly required in the question.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
AWS Enterprise Support
AWS Enterprise Support is the only plan that provides a dedicated Technical Account Manager (TAM) for proactive guidance, architectural reviews, and operational support. It also includes Infrastructure Event Management (IEM) for migration launches and full access to all AWS Trusted Advisor best practice checks across all categories, including cost optimization, performance, security, fault tolerance, and service limits. Lower-tier plans lack one or more of these critical features.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support provides only account and billing support, limited Trusted Advisor checks (core checks only), and does not include a TAM or IEM. Therefore, it does not meet the requirements for dedicated guidance or full Trusted Advisor checks.
When this WOULD be correct
A company with minimal AWS usage that only needs access to documentation, whitepapers, and basic customer service for account and billing questions, with no requirement for technical support or proactive guidance.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support offers technical support during business hours with a 12-hour response time for non-critical issues, but it does not include a dedicated TAM or IEM. Trusted Advisor checks are limited to core checks only. This plan does not satisfy the requirements.
When this WOULD be correct
A startup with a small development team needs access to AWS Support for general architectural guidance and best practices during business hours, without requiring a dedicated TAM or IEM. They want faster response times than Basic Support but do not need enterprise-level features.
- ✗
AWS Business Support
Why it's wrong here
AWS Business Support provides full Trusted Advisor checks and access to IEM as a paid add-on, but it does not include a dedicated TAM. Because the company explicitly requires a dedicated TAM, the Business Support plan is insufficient.
When this WOULD be correct
A company needs 24/7 technical support via phone and chat, access to general architectural guidance, and core Trusted Advisor checks (service limits and security) for a production workload, but does not require a dedicated TAM or IEM.
- ✓
AWS Enterprise Support
Why this is correct
AWS Enterprise Support is the correct choice. It includes a dedicated Technical Account Manager (TAM) for proactive guidance, includes Infrastructure Event Management (IEM) for migration support, and provides full access to all AWS Trusted Advisor best practice checks. This plan meets all the specified requirements.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓AWS Enterprise SupportCorrect answer▾
Why this is correct
AWS Enterprise Support is the correct choice. It includes a dedicated Technical Account Manager (TAM) for proactive guidance, includes Infrastructure Event Management (IEM) for migration support, and provides full access to all AWS Trusted Advisor best practice checks. This plan meets all the specified requirements.
✗AWS Basic SupportWrong answer — click to see why▾
Why this is wrong here
AWS Basic Support does not provide a dedicated Technical Account Manager (TAM), Infrastructure Event Management (IEM), or full Trusted Advisor checks across all categories. It only offers basic customer service and limited Trusted Advisor checks.
★ When this WOULD be the correct answer
A company with minimal AWS usage that only needs access to documentation, whitepapers, and basic customer service for account and billing questions, with no requirement for technical support or proactive guidance.
Why candidates choose this
Candidates may mistakenly believe Basic Support includes TAM and full Trusted Advisor because they assume all AWS plans offer comprehensive support, or they underestimate the support needs for a business-critical workload.
✗AWS Developer SupportWrong answer — click to see why▾
Why this is wrong here
AWS Developer Support does not include a dedicated Technical Account Manager (TAM), Infrastructure Event Management (IEM), or full Trusted Advisor checks across all categories; it only provides general guidance and limited Trusted Advisor checks.
★ When this WOULD be the correct answer
A startup with a small development team needs access to AWS Support for general architectural guidance and best practices during business hours, without requiring a dedicated TAM or IEM. They want faster response times than Basic Support but do not need enterprise-level features.
Why candidates choose this
Candidates may mistakenly believe that Developer Support includes a TAM or full Trusted Advisor checks because the name suggests comprehensive developer assistance, but it actually lacks these enterprise-level features.
✗AWS Business SupportWrong answer — click to see why▾
Why this is wrong here
AWS Business Support does not include a dedicated Technical Account Manager (TAM) or Infrastructure Event Management (IEM) service, and it provides only core Trusted Advisor checks, not the full set across all categories.
★ When this WOULD be the correct answer
A company needs 24/7 technical support via phone and chat, access to general architectural guidance, and core Trusted Advisor checks (service limits and security) for a production workload, but does not require a dedicated TAM or IEM.
Why candidates choose this
Candidates may think Business Support is sufficient for business-critical workloads because it offers faster response times and some architectural support, but they overlook the specific requirements for a dedicated TAM and full Trusted Advisor checks that only Enterprise Support provides.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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Same concept, more angles
3 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company runs a business-critical workload on AWS. The workload must have a 15-minute response time from AWS Support if it becomes unavailable. Additionally, the company wants a dedicated technical account manager (TAM) who will proactively review the architecture and provide best practice recommendations. Which AWS Support plan should the company choose?
medium- A.Basic Support
- B.Developer Support
- C.Business Support
- ✓ D.Enterprise Support
Why D: The Enterprise Support plan is the only AWS Support plan that provides a 15-minute response time for business-critical workloads and includes a dedicated Technical Account Manager (TAM). The TAM proactively reviews the architecture and offers best practice recommendations, which directly matches the company's requirements.
Variation 2. A large enterprise runs business-critical workloads on AWS and needs 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and access to proactive guidance and architectural reviews. Which AWS Support plan includes all of these features?
easy- A.Basic Support
- B.Developer Support
- C.Business Support
- ✓ D.Enterprise Support
Why D: The Enterprise Support plan is the only AWS Support plan that includes 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and proactive guidance and architectural reviews. These features are specifically designed for large enterprises running business-critical workloads that require personalized support and strategic advice.
Variation 3. A company runs a critical e-commerce platform on AWS. The Chief Technology Officer (CTO) wants a dedicated Technical Account Manager (TAM) who will provide proactive architectural guidance, conduct regular operational reviews, and maintain a deep understanding of the company's AWS environment. The company also requires a response time of 15 minutes for business-critical system issues, 24/7 access to senior AWS engineers, and access to the AWS Infrastructure Event Management service for planned launches. Which AWS Support plan should the company choose?
medium- A.Basic Support
- B.Developer Support
- C.Business Support
- ✓ D.Enterprise Support
Why D: The Enterprise Support plan is the only AWS Support plan that provides a dedicated Technical Account Manager (TAM) who offers proactive architectural guidance and operational reviews. It also includes a 15-minute response time for business-critical issues, 24/7 access to senior AWS engineers, and access to AWS Infrastructure Event Management (IEM) for planned launches, all of which are explicitly required by the CTO.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.