- A
AWS Basic Support
Why wrong: AWS Basic Support provides only account and billing support, limited Trusted Advisor checks (core checks only), and does not include a TAM or IEM. Therefore, it does not meet the requirements for dedicated guidance or full Trusted Advisor checks.
- B
AWS Developer Support
Why wrong: AWS Developer Support offers technical support during business hours with a 12-hour response time for non-critical issues, but it does not include a dedicated TAM or IEM. Trusted Advisor checks are limited to core checks only. This plan does not satisfy the requirements.
- C
AWS Business Support
Why wrong: AWS Business Support provides full Trusted Advisor checks and access to IEM as a paid add-on, but it does not include a dedicated TAM. Because the company explicitly requires a dedicated TAM, the Business Support plan is insufficient.
- D
AWS Enterprise Support
AWS Enterprise Support is the correct choice. It includes a dedicated Technical Account Manager (TAM) for proactive guidance, includes Infrastructure Event Management (IEM) for migration support, and provides full access to all AWS Trusted Advisor best practice checks. This plan meets all the specified requirements.
Quick Answer
The answer is the AWS Enterprise Support plan. This is the correct choice because it is the only support tier that includes a dedicated Technical Account Manager (TAM) for proactive guidance and architectural reviews, the Infrastructure Event Management (IEM) service to assist with migration launches, and full access to all AWS Trusted Advisor best practice checks across every category—cost optimization, performance, security, fault tolerance, and service limits. On the AWS Certified Cloud Practitioner CLF-C02 exam, this question tests your ability to map specific business requirements to the correct support plan, often appearing as a scenario where a company needs hands-on operational support during a critical migration. A common trap is confusing Business Support (which has Trusted Advisor but no TAM or IEM) or Developer Support (which lacks both). Remember the memory tip: “Enterprise is the only plan where you get a TAM, IEM, and the full Trusted Advisor checks—everything else is missing at least one piece.”
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company is migrating a business-critical workload to AWS. The company wants to ensure it has access to a dedicated Technical Account Manager (TAM) who will provide proactive guidance, architectural reviews, and operational support. Additionally, the company requires the Infrastructure Event Management (IEM) service to assist with the migration launch, and it wants the full set of AWS Trusted Advisor best practice checks across all categories (cost optimization, performance, security, fault tolerance, service limits). Which AWS Support plan should the company select?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Enterprise Support
AWS Enterprise Support is the only plan that provides a dedicated Technical Account Manager (TAM) for proactive guidance, architectural reviews, and operational support. It also includes Infrastructure Event Management (IEM) for migration launches and full access to all AWS Trusted Advisor best practice checks across all categories, including cost optimization, performance, security, fault tolerance, and service limits. Lower-tier plans lack one or more of these critical features.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support provides only account and billing support, limited Trusted Advisor checks (core checks only), and does not include a TAM or IEM. Therefore, it does not meet the requirements for dedicated guidance or full Trusted Advisor checks.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support offers technical support during business hours with a 12-hour response time for non-critical issues, but it does not include a dedicated TAM or IEM. Trusted Advisor checks are limited to core checks only. This plan does not satisfy the requirements.
- ✗
AWS Business Support
Why it's wrong here
AWS Business Support provides full Trusted Advisor checks and access to IEM as a paid add-on, but it does not include a dedicated TAM. Because the company explicitly requires a dedicated TAM, the Business Support plan is insufficient.
- ✓
AWS Enterprise Support
Why this is correct
AWS Enterprise Support is the correct choice. It includes a dedicated Technical Account Manager (TAM) for proactive guidance, includes Infrastructure Event Management (IEM) for migration support, and provides full access to all AWS Trusted Advisor best practice checks. This plan meets all the specified requirements.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse AWS Business Support with Enterprise Support because both offer full Trusted Advisor checks and IEM, but only Enterprise Support includes a dedicated TAM, which is explicitly required in the question.
Detailed technical explanation
How to think about this question
The AWS Enterprise Support plan assigns a dedicated TAM who acts as a primary point of contact, providing proactive architectural guidance and operational health reviews. IEM is included at no extra cost for Enterprise Support customers, offering structured support during high-impact events like migrations. Trusted Advisor checks are tiered: Basic and Developer plans only see service limits, Business and Enterprise see all checks, but only Enterprise includes the TAM and IEM without additional charges.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Enterprise Support — AWS Enterprise Support is the only plan that provides a dedicated Technical Account Manager (TAM) for proactive guidance, architectural reviews, and operational support. It also includes Infrastructure Event Management (IEM) for migration launches and full access to all AWS Trusted Advisor best practice checks across all categories, including cost optimization, performance, security, fault tolerance, and service limits. Lower-tier plans lack one or more of these critical features.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
3 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company runs a business-critical workload on AWS. The workload must have a 15-minute response time from AWS Support if it becomes unavailable. Additionally, the company wants a dedicated technical account manager (TAM) who will proactively review the architecture and provide best practice recommendations. Which AWS Support plan should the company choose?
medium- A.Basic Support
- B.Developer Support
- C.Business Support
- ✓ D.Enterprise Support
Why D: The Enterprise Support plan is the only AWS Support plan that provides a 15-minute response time for business-critical workloads and includes a dedicated Technical Account Manager (TAM). The TAM proactively reviews the architecture and offers best practice recommendations, which directly matches the company's requirements.
Variation 2. A large enterprise runs business-critical workloads on AWS and needs 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and access to proactive guidance and architectural reviews. Which AWS Support plan includes all of these features?
easy- A.Basic Support
- B.Developer Support
- C.Business Support
- ✓ D.Enterprise Support
Why D: The Enterprise Support plan is the only AWS Support plan that includes 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and proactive guidance and architectural reviews. These features are specifically designed for large enterprises running business-critical workloads that require personalized support and strategic advice.
Variation 3. A company runs a critical e-commerce platform on AWS. The Chief Technology Officer (CTO) wants a dedicated Technical Account Manager (TAM) who will provide proactive architectural guidance, conduct regular operational reviews, and maintain a deep understanding of the company's AWS environment. The company also requires a response time of 15 minutes for business-critical system issues, 24/7 access to senior AWS engineers, and access to the AWS Infrastructure Event Management service for planned launches. Which AWS Support plan should the company choose?
medium- A.Basic Support
- B.Developer Support
- C.Business Support
- ✓ D.Enterprise Support
Why D: The Enterprise Support plan is the only AWS Support plan that provides a dedicated Technical Account Manager (TAM) who offers proactive architectural guidance and operational reviews. It also includes a 15-minute response time for business-critical issues, 24/7 access to senior AWS engineers, and access to AWS Infrastructure Event Management (IEM) for planned launches, all of which are explicitly required by the CTO.
Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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