- A
AWS Developer Support
Why wrong: The Developer Support plan provides best-effort response times during business hours and does not include a designated Technical Account Manager (TAM) or 15-minute response time. It is suitable for development and test environments but not for critical production workloads requiring rapid support.
- B
AWS Business Support
Why wrong: The Business Support plan offers a 1-hour response time for production system impaired cases, which is slower than the required 15 minutes. It does not include a designated Technical Account Manager (TAM); guidance is provided by AWS support engineers. It is not the highest level of support.
- C
AWS Enterprise On-Ramp
Why wrong: Enterprise On-Ramp provides a designated Technical Account Manager (TAM) but offers a 1-hour response time for production system impaired cases, not 15 minutes. It is designed for customers who are building a long-term relationship with AWS but may not yet require the full Enterprise plan.
- D
AWS Enterprise Support
The Enterprise Support plan is the highest level of AWS support. It provides a 15-minute response time for critical business-impacting issues and includes a designated Technical Account Manager (TAM) who offers proactive guidance, architectural best practices, and personalized support. This plan meets all the stated requirements.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a large-scale e-commerce platform on AWS and is preparing for a major product launch. The company needs the highest level of AWS support, including a response time of 15 minutes or less for critical business-impacting issues. Additionally, the company wants a designated Technical Account Manager (TAM) to provide proactive guidance and a personalized onboarding plan. Which AWS Support plan should the company select?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Enterprise Support
AWS Enterprise Support is the only plan that offers a 15-minute response time for critical business-impacting issues and includes a designated Technical Account Manager (TAM) who provides proactive guidance and a personalized onboarding plan. This meets the company's requirements for the highest level of support during a major product launch.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Developer Support
Why it's wrong here
The Developer Support plan provides best-effort response times during business hours and does not include a designated Technical Account Manager (TAM) or 15-minute response time. It is suitable for development and test environments but not for critical production workloads requiring rapid support.
- ✗
AWS Business Support
Why it's wrong here
The Business Support plan offers a 1-hour response time for production system impaired cases, which is slower than the required 15 minutes. It does not include a designated Technical Account Manager (TAM); guidance is provided by AWS support engineers. It is not the highest level of support.
- ✗
AWS Enterprise On-Ramp
Why it's wrong here
Enterprise On-Ramp provides a designated Technical Account Manager (TAM) but offers a 1-hour response time for production system impaired cases, not 15 minutes. It is designed for customers who are building a long-term relationship with AWS but may not yet require the full Enterprise plan.
- ✓
AWS Enterprise Support
Why this is correct
The Enterprise Support plan is the highest level of AWS support. It provides a 15-minute response time for critical business-impacting issues and includes a designated Technical Account Manager (TAM) who offers proactive guidance, architectural best practices, and personalized support. This plan meets all the stated requirements.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse AWS Enterprise On-Ramp (which offers a TAM but a 30-minute response time) with AWS Enterprise Support (which offers a 15-minute response time and the highest level of support), or assume Business Support includes a TAM when it does not.
Detailed technical explanation
How to think about this question
AWS Enterprise Support includes a designated Technical Account Manager (TAM) who performs proactive reviews, operational health checks, and provides architectural guidance tailored to the customer's workloads. The 15-minute response time for critical issues is enforced through a Service Level Agreement (SLA) that triggers escalation paths within AWS support engineering, ensuring rapid triage and resolution for business-impacting events like product launches.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
An e-commerce site experiences heavy traffic on Black Friday and near-zero traffic during off-peak weeks. Rather than provisioning permanent large VMs, the team uses auto-scaling groups that add capacity automatically under load and reduce it overnight. Questions like this test whether you understand elasticity, availability zones, and cloud compute scaling patterns.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Enterprise Support — AWS Enterprise Support is the only plan that offers a 15-minute response time for critical business-impacting issues and includes a designated Technical Account Manager (TAM) who provides proactive guidance and a personalized onboarding plan. This meets the company's requirements for the highest level of support during a major product launch.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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