- A
Basic Support
Why wrong: The Basic Support plan includes only documentation, whitepapers, and the AWS Support forum. It does not provide a dedicated TAM, fast response times for business-critical issues, or Infrastructure Event Management. It is not suitable for a company requiring proactive architecture guidance and rapid response for critical workloads.
- B
Developer Support
Why wrong: The Developer Support plan offers technical support via email during business hours, with a response time of up to 12 hours for critical issues. It does not include a dedicated TAM, 15-minute response for business-critical issues, or Infrastructure Event Management. It is intended for early development and testing, not for production-critical systems requiring proactive guidance.
- C
Business Support
Why wrong: The Business Support plan provides 24/7 access to Cloud Support Engineers, a 1-hour response time for business-critical issues, and support for third-party software. However, it does not include a dedicated Technical Account Manager (TAM) or Infrastructure Event Management. While better than Developer, it still lacks the personalized, proactive architectural guidance and the 15-minute response time that the company requires.
- D
Enterprise Support
The Enterprise Support plan is the highest tier and includes all the features the company needs: a dedicated Technical Account Manager (TAM) for proactive architectural guidance and operational reviews, a 15-minute response time for business-critical issues, 24/7 access to senior engineers, and AWS Infrastructure Event Management. This plan is designed for organizations running critical workloads that demand a high level of personalized, proactive support.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a critical e-commerce platform on AWS. The Chief Technology Officer (CTO) wants a dedicated Technical Account Manager (TAM) who will provide proactive architectural guidance, conduct regular operational reviews, and maintain a deep understanding of the company's AWS environment. The company also requires a response time of 15 minutes for business-critical system issues, 24/7 access to senior AWS engineers, and access to the AWS Infrastructure Event Management service for planned launches. Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Enterprise Support
The Enterprise Support plan is the only AWS Support plan that provides a dedicated Technical Account Manager (TAM) who offers proactive architectural guidance and operational reviews. It also includes a 15-minute response time for business-critical issues, 24/7 access to senior AWS engineers, and access to AWS Infrastructure Event Management (IEM) for planned launches, all of which are explicitly required by the CTO.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
The Basic Support plan includes only documentation, whitepapers, and the AWS Support forum. It does not provide a dedicated TAM, fast response times for business-critical issues, or Infrastructure Event Management. It is not suitable for a company requiring proactive architecture guidance and rapid response for critical workloads.
- ✗
Developer Support
Why it's wrong here
The Developer Support plan offers technical support via email during business hours, with a response time of up to 12 hours for critical issues. It does not include a dedicated TAM, 15-minute response for business-critical issues, or Infrastructure Event Management. It is intended for early development and testing, not for production-critical systems requiring proactive guidance.
- ✗
Business Support
Why it's wrong here
The Business Support plan provides 24/7 access to Cloud Support Engineers, a 1-hour response time for business-critical issues, and support for third-party software. However, it does not include a dedicated Technical Account Manager (TAM) or Infrastructure Event Management. While better than Developer, it still lacks the personalized, proactive architectural guidance and the 15-minute response time that the company requires.
- ✓
Enterprise Support
Why this is correct
The Enterprise Support plan is the highest tier and includes all the features the company needs: a dedicated Technical Account Manager (TAM) for proactive architectural guidance and operational reviews, a 15-minute response time for business-critical issues, 24/7 access to senior engineers, and AWS Infrastructure Event Management. This plan is designed for organizations running critical workloads that demand a high level of personalized, proactive support.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse Business Support (which offers 15-minute response and IEM) with Enterprise Support, overlooking the critical requirement for a dedicated TAM, which is exclusive to the Enterprise plan.
Detailed technical explanation
How to think about this question
The Enterprise Support plan includes a designated TAM who performs quarterly business reviews (QBRs) and provides proactive guidance based on the AWS Well-Architected Framework. The 15-minute response time for business-critical issues is enforced via AWS Support API and case management SLAs, while Infrastructure Event Management is a separate engagement that requires a TAM to coordinate pre-launch planning and real-time monitoring. Without a TAM, the proactive architectural guidance and deep understanding of the environment cannot be achieved, even with Business Support's faster response times.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enterprise Support — The Enterprise Support plan is the only AWS Support plan that provides a dedicated Technical Account Manager (TAM) who offers proactive architectural guidance and operational reviews. It also includes a 15-minute response time for business-critical issues, 24/7 access to senior AWS engineers, and access to AWS Infrastructure Event Management (IEM) for planned launches, all of which are explicitly required by the CTO.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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