Quick Answer
Candidates must configure and troubleshoot Windows 10/11 using tools like Disk Management, Task Manager, and commands such as sfc, chkdsk, and gpupdate, plus basic macOS and Linux. Get NTFS vs. share permissions right.
Operating Systems is the largest 220-1102 domain at 31%, covering Windows 10/11 editions, features, and tools, plus macOS and Linux basics. The exam tests this through scenario questions: choosing commands, tools, or settings to configure, troubleshoot, or maintain an OS, and identifying edition, file system, or upgrade-path limits.
What the exam tests
Common exam traps
Windows Editions and Features
Objective 1.1 · Operating Systems
Windows Command Line Tools
Objective 1.2 · Operating Systems
Windows Registry
Objective 1.3 · Operating Systems
File Systems: NTFS, FAT32, exFAT
Objective 1.4 · Operating Systems
Windows Networking and File Sharing
Objective 1.5 · Operating Systems
macOS and Linux Basics for A+
Objective 1.6 · Operating Systems
Virtualization and Client-Side
Objective 1.7 · Operating Systems
Windows Installation Methods
Objective 1.1 · Operating Systems
Windows Upgrade Paths and Edition Compatibility
Objective 1.1 · Operating Systems
Windows Task Manager
Objective 1.2 · Operating Systems
Windows Event Viewer
Objective 1.2 · Operating Systems
Windows Performance Monitor
Objective 1.2 · Operating Systems
Windows Services Management
Objective 1.2 · Operating Systems
Windows Startup Items and Services
Objective 1.2 · Operating Systems
Windows User Accounts and Groups
Objective 1.3 · Operating Systems
Group Policy for A+
Objective 1.3 · Operating Systems
Windows Disk Management
Objective 1.4 · Operating Systems
Windows Device Manager
Objective 1.4 · Operating Systems
Windows Shares and NTFS Permissions
Objective 1.5 · Operating Systems
Workgroup vs Domain Join
Objective 1.5 · Operating Systems
Remote Desktop Protocol (RDP)
Objective 1.5 · Operating Systems
BitLocker Drive Encryption
Objective 1.7 · Operating Systems
User Account Control (UAC)
Objective 1.3 · Operating Systems
Windows Safe Mode Types
Objective 1.2 · Operating Systems
Windows Recovery Environment (WinRE)
Objective 1.2 · Operating Systems
System Restore Points
Objective 1.2 · Operating Systems
Windows Reset and Refresh Options
Objective 1.2 · Operating Systems
macOS System Preferences and Settings
Objective 1.6 · Operating Systems
macOS Terminal Commands
Objective 1.6 · Operating Systems
macOS Updates and App Store
Objective 1.6 · Operating Systems
macOS Time Machine Backup
Objective 1.6 · Operating Systems
Linux Basic Commands
Objective 1.6 · Operating Systems
Linux File System Structure
Objective 1.6 · Operating Systems
Linux Package Management: apt and yum
Objective 1.6 · Operating Systems
Linux Users and File Permissions
Objective 1.6 · Operating Systems
Disk Imaging and OS Deployment
Objective 1.1 · Operating Systems
Windows Activation Methods
Objective 1.1 · Operating Systems
Chrome OS for A+
Objective 1.6 · Operating Systems
Windows Update Configuration
Objective 1.1 · Operating Systems
Windows Backup and File History
Objective 1.2 · Operating Systems
PXE Boot and Windows Deployment Services
Objective 1.1 · Operating Systems
PowerShell Basics for A+
Objective 1.2 · Operating Systems
Free 220-1102 practice questions with full explanations. Test what you learn chapter by chapter.
220-1102 Practice Questions