Complete A+ Core 2 220-1102 study guide — operating systems, security, software troubleshooting, and operational procedures.
This guide works best as a loop: read a chapter, test yourself with practice questions, look up unfamiliar terms in the glossary, then move to the next chapter.
131 chapters covering every exam objective. Each chapter includes key concepts, exam tips, common traps, comparison tables, and a 5-question quiz at the end.
Start Chapter 1Free timed and untimed practice with instant feedback and full explanations. Pick 10–120 questions per session. Filter by domain to drill your weak areas.
Go to practice testEvery 220-1102term defined and searchable. Use it when a chapter mentions a concept you haven't seen before or want a quick refresher on.
Browse glossaryExam blueprint, domain weights, passing score, duration, cost, and registration links. Start here if you're new to this certification.
View exam guide42 chapters
Windows Editions and Features
Objective 1.1 · Operating Systems
Windows Command Line Tools
Objective 1.2 · Operating Systems
Windows Registry
Objective 1.3 · Operating Systems
File Systems: NTFS, FAT32, exFAT
Objective 1.4 · Operating Systems
Windows Networking and File Sharing
Objective 1.5 · Operating Systems
macOS and Linux Basics for A+
Objective 1.6 · Operating Systems
Virtualization and Client-Side
Objective 1.7 · Operating Systems
Windows Installation Methods
Objective 1.1 · Operating Systems
Windows Upgrade Paths and Edition Compatibility
Objective 1.1 · Operating Systems
Windows Task Manager
Objective 1.2 · Operating Systems
Windows Event Viewer
Objective 1.2 · Operating Systems
Windows Performance Monitor
Objective 1.2 · Operating Systems
Windows Services Management
Objective 1.2 · Operating Systems
Windows Startup Items and Services
Objective 1.2 · Operating Systems
Windows User Accounts and Groups
Objective 1.3 · Operating Systems
Group Policy for A+
Objective 1.3 · Operating Systems
Windows Disk Management
Objective 1.4 · Operating Systems
Windows Device Manager
Objective 1.4 · Operating Systems
Windows Shares and NTFS Permissions
Objective 1.5 · Operating Systems
Workgroup vs Domain Join
Objective 1.5 · Operating Systems
Remote Desktop Protocol (RDP)
Objective 1.5 · Operating Systems
BitLocker Drive Encryption
Objective 1.7 · Operating Systems
User Account Control (UAC)
Objective 1.3 · Operating Systems
Windows Safe Mode Types
Objective 1.2 · Operating Systems
Windows Recovery Environment (WinRE)
Objective 1.2 · Operating Systems
System Restore Points
Objective 1.2 · Operating Systems
Windows Reset and Refresh Options
Objective 1.2 · Operating Systems
macOS System Preferences and Settings
Objective 1.6 · Operating Systems
macOS Terminal Commands
Objective 1.6 · Operating Systems
macOS Updates and App Store
Objective 1.6 · Operating Systems
macOS Time Machine Backup
Objective 1.6 · Operating Systems
Linux Basic Commands
Objective 1.6 · Operating Systems
Linux File System Structure
Objective 1.6 · Operating Systems
Linux Package Management: apt and yum
Objective 1.6 · Operating Systems
Linux Users and File Permissions
Objective 1.6 · Operating Systems
Disk Imaging and OS Deployment
Objective 1.1 · Operating Systems
Windows Activation Methods
Objective 1.1 · Operating Systems
Chrome OS for A+
Objective 1.6 · Operating Systems
Windows Update Configuration
Objective 1.1 · Operating Systems
Windows Backup and File History
Objective 1.2 · Operating Systems
PXE Boot and Windows Deployment Services
Objective 1.1 · Operating Systems
PowerShell Basics for A+
Objective 1.2 · Operating Systems
28 chapters
Malware Types and Removal
Objective 2.1 · Security
Windows Security Features
Objective 2.2 · Security
Data Destruction and Disposal
Objective 2.3 · Security
SOHO Network Security
Objective 2.4 · Security
Social Engineering for A+
Objective 2.5 · Security
Malware Classification: Virus, Worm, Ransomware, Rootkit
Objective 2.1 · Security
Browser Security Settings and Add-ons
Objective 2.2 · Security
Email Security: Spam and Phishing Detection
Objective 2.2 · Security
MFA Types for Users
Objective 2.2 · Security
Encryption Concepts for A+
Objective 2.2 · Security
TPM and Secure Boot
Objective 2.2 · Security
VPN Client Configuration
Objective 2.2 · Security
Certificate Management for A+
Objective 2.2 · Security
Wireless Encryption: WEP, WPA, WPA2, WPA3
Objective 2.4 · Security
Physical Security: Locks, Cameras, Access Badges
Objective 2.2 · Security
Tailgating and Piggybacking Prevention
Objective 2.5 · Security
Vishing and Smishing Attacks
Objective 2.5 · Security
Data Sanitization: Wipe, Degauss, Shred, Incinerate
Objective 2.3 · Security
Secure Disposal of Electronic Equipment
Objective 2.3 · Security
SOHO Router Security Configuration
Objective 2.4 · Security
Software Patch Management
Objective 2.2 · Security
Principle of Least Privilege
Objective 2.2 · Security
Account Lockout Policies
Objective 2.2 · Security
Audit Logging and Review
Objective 2.2 · Security
Incident Response for A+
Objective 2.2 · Security
Data Classification Levels
Objective 2.2 · Security
Basic Compliance: GDPR, HIPAA, PCI-DSS
Objective 2.2 · Security
Password Managers and Best Practices
Objective 2.2 · Security
29 chapters
Troubleshoot: Windows Issues
Objective 3.1 · Software Troubleshooting
Troubleshoot: Malware Infections
Objective 3.2 · Software Troubleshooting
Troubleshoot: Mobile OS Issues
Objective 3.3 · Software Troubleshooting
Troubleshoot: Application Crashes
Objective 3.4 · Software Troubleshooting
Troubleshoot: Blue Screen of Death (BSOD)
Objective 3.1 · Software Troubleshooting
Troubleshoot: Windows Boot Failures
Objective 3.1 · Software Troubleshooting
Troubleshoot: Startup Program Conflicts
Objective 3.1 · Software Troubleshooting
Troubleshoot: Driver Conflicts
Objective 3.1 · Software Troubleshooting
Troubleshoot: Print Spooler Issues
Objective 3.1 · Software Troubleshooting
Troubleshoot: Application Crashes and Hangs
Objective 3.4 · Software Troubleshooting
Troubleshoot: Application Compatibility Mode
Objective 3.4 · Software Troubleshooting
Troubleshoot: Corrupt User Profile
Objective 3.1 · Software Troubleshooting
Troubleshoot: Registry Errors
Objective 3.1 · Software Troubleshooting
Troubleshoot: Low Disk Space Issues
Objective 3.1 · Software Troubleshooting
Troubleshoot: Slow Performance
Objective 3.1 · Software Troubleshooting
Troubleshoot: Memory Leak Issues
Objective 3.1 · Software Troubleshooting
Troubleshoot: Permission Denied Errors
Objective 3.1 · Software Troubleshooting
Troubleshoot: macOS Common Issues
Objective 3.1 · Software Troubleshooting
Troubleshoot: Linux Common Issues
Objective 3.1 · Software Troubleshooting
Troubleshoot: iOS Common Issues
Objective 3.3 · Software Troubleshooting
Troubleshoot: Android Common Issues
Objective 3.3 · Software Troubleshooting
Troubleshoot: Cloud Application Issues
Objective 3.4 · Software Troubleshooting
Windows Recovery Tools
Objective 3.1 · Software Troubleshooting
System File Checker (sfc /scannow)
Objective 3.1 · Software Troubleshooting
DISM Tool for Windows Repair
Objective 3.1 · Software Troubleshooting
chkdsk Tool Usage
Objective 3.1 · Software Troubleshooting
Troubleshoot: Network Issues from OS
Objective 3.1 · Software Troubleshooting
Troubleshoot: Browser Issues
Objective 3.4 · Software Troubleshooting
Troubleshoot: Windows Update Failures
Objective 3.1 · Software Troubleshooting
32 chapters
Documentation and Ticketing Systems
Objective 4.1 · Operational Procedures
Change Management Procedures
Objective 4.2 · Operational Procedures
Backup and Recovery
Objective 4.3 · Operational Procedures
Safety Procedures and Environmental Controls
Objective 4.4 · Operational Procedures
Professionalism and Communication
Objective 4.5 · Operational Procedures
Remote Support Tools and Techniques
Objective 4.6 · Operational Procedures
Ticketing System Workflow
Objective 4.1 · Operational Procedures
Knowledge Base Article Creation
Objective 4.1 · Operational Procedures
Standard Operating Procedures (SOPs)
Objective 4.1 · Operational Procedures
IT Policies: AUP, BYOD, Password Policy
Objective 4.1 · Operational Procedures
Change Management Process
Objective 4.2 · Operational Procedures
Asset Disposal Policies
Objective 4.4 · Operational Procedures
Environmental Controls: Temperature and Humidity
Objective 4.4 · Operational Procedures
Fire Suppression Systems in Data Center
Objective 4.4 · Operational Procedures
Electrical Safety Procedures
Objective 4.4 · Operational Procedures
Lifting Techniques and Ergonomics
Objective 4.4 · Operational Procedures
Material Safety Data Sheets (SDS)
Objective 4.4 · Operational Procedures
3-2-1 Backup Strategy
Objective 4.3 · Operational Procedures
Backup Verification and Testing
Objective 4.3 · Operational Procedures
Disaster Recovery Planning
Objective 4.3 · Operational Procedures
Scripting Basics: Batch, PowerShell, Bash
Objective 4.6 · Operational Procedures
Task Scheduler Automation
Objective 4.6 · Operational Procedures
Remote Desktop Tools: RDP, VNC, TeamViewer
Objective 4.6 · Operational Procedures
Cultural Sensitivity in Tech Support
Objective 4.5 · Operational Procedures
Active Listening Skills
Objective 4.5 · Operational Procedures
Escalation Procedures
Objective 4.5 · Operational Procedures
User Privacy Considerations
Objective 4.5 · Operational Procedures
IT Professional Code of Ethics
Objective 4.5 · Operational Procedures
GDPR Basics for Technicians
Objective 4.5 · Operational Procedures
Network Topology Documentation
Objective 4.1 · Operational Procedures
Sandbox Environments for Testing
Objective 4.4 · Operational Procedures
Cloud Backup Solutions
Objective 4.3 · Operational Procedures
Free 220-1102 practice questions with full explanations. Test what you learn chapter by chapter.
220-1102 Practice Questions