Complete A+ Core 2 220-1102 study guide — operating systems, security, software troubleshooting, and operational procedures.
This guide works best as a loop: read a chapter, test yourself with practice questions, look up unfamiliar terms in the glossary, then move to the next chapter.
131 chapters covering every exam objective. Each chapter includes key concepts, exam tips, common traps, comparison tables, and a 5-question quiz at the end.
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Go to practice testEvery 220-1102 term defined and searchable. Use it when a chapter mentions a concept you haven't seen before or want a quick refresher on.
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View exam guide42 chapters
Windows Editions and Features
Objective 1.1 · Operating Systems
Windows Command Line Tools
Objective 1.2 · Operating Systems
Windows Registry
Objective 1.3 · Operating Systems
File Systems: NTFS, FAT32, exFAT
Objective 1.4 · Operating Systems
Windows Networking and File Sharing
Objective 1.5 · Operating Systems
macOS and Linux Basics for A+
Objective 1.6 · Operating Systems
Virtualization and Client-Side
Objective 1.7 · Operating Systems
Windows Installation Methods
Objective 1.1
Windows Upgrade Paths and Edition Compatibility
Objective 1.1
Windows Task Manager
Objective 1.2
Windows Event Viewer
Objective 1.2
Windows Performance Monitor
Objective 1.2
Windows Services Management
Objective 1.2
Windows Startup Items and Services
Objective 1.2
Windows User Accounts and Groups
Objective 1.3
Group Policy for A+
Objective 1.3
Windows Disk Management
Objective 1.4
Windows Device Manager
Objective 1.4
Windows Shares and NTFS Permissions
Objective 1.5
Workgroup vs Domain Join
Objective 1.5
Remote Desktop Protocol (RDP)
Objective 1.5
BitLocker Drive Encryption
Objective 1.7
User Account Control (UAC)
Objective 1.3
Windows Safe Mode Types
Objective 1.2
Windows Recovery Environment (WinRE)
Objective 1.2
System Restore Points
Objective 1.2
Windows Reset and Refresh Options
Objective 1.2
macOS System Preferences and Settings
Objective 1.6
macOS Terminal Commands
Objective 1.6
macOS Updates and App Store
Objective 1.6
macOS Time Machine Backup
Objective 1.6
Linux Basic Commands
Objective 1.6
Linux File System Structure
Objective 1.6
Linux Package Management: apt and yum
Objective 1.6
Linux Users and File Permissions
Objective 1.6
Disk Imaging and OS Deployment
Objective 1.1
Windows Activation Methods
Objective 1.1
Chrome OS for A+
Objective 1.6
Windows Update Configuration
Objective 1.1
Windows Backup and File History
Objective 1.2
PXE Boot and Windows Deployment Services
Objective 1.1
PowerShell Basics for A+
Objective 1.2
28 chapters
Malware Types and Removal
Objective 2.1 · Security
Windows Security Features
Objective 2.2 · Security
Data Destruction and Disposal
Objective 2.3 · Security
SOHO Network Security
Objective 2.4 · Security
Social Engineering for A+
Objective 2.5 · Security
Malware Classification: Virus, Worm, Ransomware, Rootkit
Objective 2.1
Browser Security Settings and Add-ons
Objective 2.2
Email Security: Spam and Phishing Detection
Objective 2.2
MFA Types for Users
Objective 2.2
Encryption Concepts for A+
Objective 2.2
TPM and Secure Boot
Objective 2.2
VPN Client Configuration
Objective 2.2
Certificate Management for A+
Objective 2.2
Wireless Encryption: WEP, WPA, WPA2, WPA3
Objective 2.4
Physical Security: Locks, Cameras, Access Badges
Objective 2.2
Tailgating and Piggybacking Prevention
Objective 2.5
Vishing and Smishing Attacks
Objective 2.5
Data Sanitization: Wipe, Degauss, Shred, Incinerate
Objective 2.3
Secure Disposal of Electronic Equipment
Objective 2.3
SOHO Router Security Configuration
Objective 2.4
Software Patch Management
Objective 2.2
Principle of Least Privilege
Objective 2.2
Account Lockout Policies
Objective 2.2
Audit Logging and Review
Objective 2.2
Incident Response for A+
Objective 2.2
Data Classification Levels
Objective 2.2
Basic Compliance: GDPR, HIPAA, PCI-DSS
Objective 2.2
Password Managers and Best Practices
Objective 2.2
29 chapters
Troubleshoot: Windows Issues
Objective 3.1 · Software Troubleshooting
Troubleshoot: Malware Infections
Objective 3.2 · Software Troubleshooting
Troubleshoot: Mobile OS Issues
Objective 3.3 · Software Troubleshooting
Troubleshoot: Application Crashes
Objective 3.4 · Software Troubleshooting
Troubleshoot: Blue Screen of Death (BSOD)
Objective 3.1
Troubleshoot: Windows Boot Failures
Objective 3.1
Troubleshoot: Startup Program Conflicts
Objective 3.1
Troubleshoot: Driver Conflicts
Objective 3.1
Troubleshoot: Print Spooler Issues
Objective 3.1
Troubleshoot: Application Crashes and Hangs
Objective 3.4
Troubleshoot: Application Compatibility Mode
Objective 3.4
Troubleshoot: Corrupt User Profile
Objective 3.1
Troubleshoot: Registry Errors
Objective 3.1
Troubleshoot: Low Disk Space Issues
Objective 3.1
Troubleshoot: Slow Performance
Objective 3.1
Troubleshoot: Memory Leak Issues
Objective 3.1
Troubleshoot: Permission Denied Errors
Objective 3.1
Troubleshoot: macOS Common Issues
Objective 3.1
Troubleshoot: Linux Common Issues
Objective 3.1
Troubleshoot: iOS Common Issues
Objective 3.3
Troubleshoot: Android Common Issues
Objective 3.3
Troubleshoot: Cloud Application Issues
Objective 3.4
Windows Recovery Tools
Objective 3.1
System File Checker (sfc /scannow)
Objective 3.1
DISM Tool for Windows Repair
Objective 3.1
chkdsk Tool Usage
Objective 3.1
Troubleshoot: Network Issues from OS
Objective 3.1
Troubleshoot: Browser Issues
Objective 3.4
Troubleshoot: Windows Update Failures
Objective 3.1
32 chapters
Documentation and Ticketing Systems
Objective 4.1 · Operational Procedures
Change Management Procedures
Objective 4.2 · Operational Procedures
Backup and Recovery
Objective 4.3 · Operational Procedures
Safety Procedures and Environmental Controls
Objective 4.4 · Operational Procedures
Professionalism and Communication
Objective 4.5 · Operational Procedures
Remote Support Tools and Techniques
Objective 4.6 · Operational Procedures
Ticketing System Workflow
Objective 4.1
Knowledge Base Article Creation
Objective 4.1
Standard Operating Procedures (SOPs)
Objective 4.1
IT Policies: AUP, BYOD, Password Policy
Objective 4.1
Change Management Process
Objective 4.2
Asset Disposal Policies
Objective 4.4
Environmental Controls: Temperature and Humidity
Objective 4.4
Fire Suppression Systems in Data Center
Objective 4.4
Electrical Safety Procedures
Objective 4.4
Lifting Techniques and Ergonomics
Objective 4.4
Material Safety Data Sheets (SDS)
Objective 4.4
3-2-1 Backup Strategy
Objective 4.3
Backup Verification and Testing
Objective 4.3
Disaster Recovery Planning
Objective 4.3
Scripting Basics: Batch, PowerShell, Bash
Objective 4.6
Task Scheduler Automation
Objective 4.6
Remote Desktop Tools: RDP, VNC, TeamViewer
Objective 4.6
Cultural Sensitivity in Tech Support
Objective 4.5
Active Listening Skills
Objective 4.5
Escalation Procedures
Objective 4.5
User Privacy Considerations
Objective 4.5
IT Professional Code of Ethics
Objective 4.5
GDPR Basics for Technicians
Objective 4.5
Network Topology Documentation
Objective 4.1
Sandbox Environments for Testing
Objective 4.4
Cloud Backup Solutions
Objective 4.3
Free 220-1102 practice questions with full explanations. Test what you learn chapter by chapter.
220-1102 Practice Questions