SNOW-CAD Matching — 10 Questions

Question 1

Match each ServiceNow scripting API to its function.

Accepted Answer

GlideRecord: Perform CRUD operations on database tables. The correct matches are: GlideRecord for CRUD operations, GlideSystem for system properties/IDs, and GlideAggregate for aggregate calculations. Common confusions involve swapping the functions of GlideAggregate, GlideDateTime, and GlideUser.

Answer

GlideRecord: Used to perform aggregate calculations

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GlideSystem: Used to manipulate date and time values

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GlideAggregate: Used to access user session information

Question 2

Match each ServiceNow update set state to its meaning.

Accepted Answer

In progress: Changes are currently being made.. Update set states control the lifecycle of change tracking. 'In progress' indicates active work, 'Complete' indicates all changes are added, 'Committed' indicates the set is applied to an instance, and 'Submitted' indicates it is sent for review. Common confusions include swapping 'In progress' and 'Complete' definitions.

Answer

In progress: All changes have been added.

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Complete: Changes are currently being made.

Question 3

Match each ServiceNow notification type to its trigger.

Accepted Answer

Email Notification: Triggered when a record is inserted or updated. Email and SMS notifications are triggered by record events like insert, update, or state change. Scheduled jobs and record deletions are not typical triggers for these notification types.

Answer

Email Notification: Triggered by a scheduled job

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Voice Notification: Triggered by a record being deleted

Question 4

Match each ServiceNow REST API method to its CRUD equivalent.

Accepted Answer

GET: Retrieve data. Standard REST methods map to CRUD as follows: GET (Read), POST (Create), PUT (Update), DELETE (Delete). PATCH is often confused with PUT but is for partial updates, and HEAD is for metadata retrieval.

Answer

PATCH: Create a new record

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HEAD: Update an existing record

Question 5

Match each ServiceNow acronym to its definition.

Accepted Answer

ITSM: IT Service Management. Correct matches are ITSM: IT Service Management, ITOM: IT Operations Management, ITBM: IT Business Management, and CSM: Customer Service Management. Common confusions occur between ITSM and ITOM definitions.

Answer

ITSM: IT Operations Management

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ITOM: IT Service Management

Question 6

Match each ServiceNow feature to its primary service.

Accepted Answer

Virtual Agent: AI Search. The correct matches are: Virtual Agent to AI Search, Performance Analytics to Performance Analytics, Service Catalog to Service Portal, and Knowledge Base to Knowledge Management. Common confusions include mixing Virtual Agent with Service Portal or associating Performance Analytics with Knowledge Management.

Answer

Virtual Agent: Service Portal

Answer

Performance Analytics: Knowledge Management

Question 7

Match each ServiceNow portal widget property to its purpose.

Accepted Answer

Name: A unique identifier used to reference the widget in code. The correct matches are: Name as a unique identifier used in code, ID as the system-assigned sys_id, Roles as access control, and Filter Condition as display condition. Common confusions include swapping Name and ID or mixing Roles with Filter Condition.

Answer

Name: The unique system identifier assigned automatically

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Roles: A condition that determines when the widget is displayed

Question 8

Match each ServiceNow table naming convention to its purpose.

Accepted Answer

sys_: Core system tables for storing configuration and metadata. In ServiceNow, table naming conventions use prefixes to indicate their origin or module. sys_ denotes core system tables, u_ denotes user-created custom tables, and m2m_ denotes many-to-many relationship tables. Common confusions involve swapping these prefixes.

Answer

sys_: User-created custom tables for business-specific data

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u_: Core system tables for storing configuration and metadata

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m2m_: Tables for external data integration (e.g., LDAP)

Question 9

Match each ServiceNow access control rule (ACL) type to its function.

Accepted Answer

Read ACL: Grants permission to view records.. ServiceNow ACL types define the operation being restricted. Read, Write, Create, Delete, and Execute are common. Correctly pair each ACL with its function: Read for viewing, Write for modifying, Create for adding, Delete for removing, Execute for running scripts. Common confusions involve swapping Delete and Execute.

Answer

Delete ACL: Grants permission to run server-side scripts.

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Execute ACL: Grants permission to remove records.

Question 10

Match each ServiceNow application scope to its description.

Accepted Answer

System: Artifacts are part of the core platform and can be accessed by all applications.. Scopes in ServiceNow determine where application artifacts can be seen and modified. Global scope allows access and editing from any application, while scoped applications restrict visibility to within the application. System scope contains core platform artifacts that are available to all applications. Common confusions include mixing global and scoped definitions.

Answer

Global: Artifacts are visible only within the application that created them.

Answer

Scoped Application: Artifacts have global visibility across all applications.