CSM Multiple Select — 20 Questions

Question 1

A ScrumMaster is helping an organization improve its definition of 'Done' across multiple product lines to ensure enterprise compliance and quality standards. Which TWO actions demonstrate effective service to the organization? (Choose two.)

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Facilitate cross-team alignment sessions to ensure that individual team definitions of Done meet or exceed broader organizational compliance and quality baselines.. Serving the organization involves establishing transparent quality standards and fostering collaboration across boundaries. By helping teams align their definition of 'Done' with organizational quality policies, the ScrumMaster ensures compliance while respecting team autonomy. Collaborating with other Scrum Masters scales these practices enterprise-wide, creating consistency without imposing bureaucratic mandates. This dual focus on systemic quality and cross-team alignment helps the wider organization achieve predictable, high-value product delivery.

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Enforce a rigid, standardized definition of Done dictated by the PMO across all teams without allowing localized team adaptations.

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Take full personal accountability for auditing every completed product backlog item to guarantee absolute adherence to the definition of Done.

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Advocate for the elimination of all quality checks so teams can focus exclusively on maximizing velocity and delivering features faster.

Question 2

A Scrum Master is observing a mature Scrum Team that consistently meets its commitments but shows signs of complacency during Retrospectives, offering superficial feedback and avoiding deep systemic issues. Which TWO actions should the Scrum Master take to revitalize the Retrospective? (Choose two.)

Accepted Answer

Introduce varied facilitation formats and interactive exercises to challenge routine thinking and encourage deeper engagement.. Revitalizing stale retrospectives requires introducing creative facilitation techniques and shifting the team's focus toward psychological safety and systemic impediments. By varying formats and addressing root causes rather than superficial symptoms, the Scrum Master helps the team unlock continuous improvement and higher engagement. This active coaching prevents routine fatigue and fosters a culture of genuine inspection and adaptation.

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Cancel the Retrospective entirely when the team has no major complaints to maximize their time for software development.

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Provide a pre-approved list of process changes that the team must implement during the upcoming Sprint.

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Report the team's lack of engagement directly to the company executives to request mandatory attendance policies.

Question 3

Which TWO of the following are examples of the Scrum Master helping the Product Owner with the Product Backlog?

Accepted Answer

Coaching the Product Owner to ensure the backlog is clear and transparent.. Serving the Product Owner includes ensuring the backlog is healthy, prioritized, and transparent. By helping the Product Owner find the right ways to refine and manage the backlog, the Scrum Master ensures the team always has a clear view of the work ahead. These actions are fundamental to maintaining high levels of value delivery and ensuring that the product development process remains efficient and aligned with the organization's strategic objectives.

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Ordering the backlog items to suit the Developers' preferences.

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Managing the Product Backlog on behalf of the Product Owner at all times.

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Deciding which features are included in the Sprint based on team budget.

Question 4

Which THREE of the following are considered hallmarks of a 'self-managing' Scrum Team?

Accepted Answer

The team chooses the most effective way to achieve the Sprint Goal.. A self-managing team takes charge of their own work, fosters internal accountability, and adapts their processes to optimize their output. These characteristics signify that the team has moved away from needing external supervision and has achieved a level of maturity where they can deliver value independently, which is the ultimate goal of the Scrum framework for teams.

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The team relies on the Scrum Master to assign daily work.

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The team waits for the Product Owner to prioritize their daily tasks.

Question 5

Which TWO are responsibilities of the Developers during the Sprint?

Accepted Answer

Ensuring the Increment meets the Definition of Done.. The Developers are accountable for delivering high-quality, 'Done' work each Sprint. By managing their own progress and collaborating closely, they ensure that the Increment meets the team's definition of quality. These responsibilities are essential for the team to achieve its Sprint Goal and remain a self-managing unit that delivers consistent value to the customer.

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Prioritizing the Product Backlog to maximize value.

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Managing the team's budget and external vendor relationships.

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Approving all changes requested by external stakeholders.

Question 6

A newly formed Scrum Team is struggling to reach a 'Definition of Done'. Which TWO actions should the Scrum Master prioritize to support the team?

Accepted Answer

Facilitate a session to define criteria that ensure the increment is releasable.. The Scrum Master serves as a coach to improve team efficacy. By facilitating the creation of a 'Definition of Done', the Scrum Master helps the team establish a shared understanding of quality. These actions ensure that the product increment meets the necessary standards for release, reducing technical debt and increasing transparency, which is vital for empirical process control and long-term organizational value.

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Write the Definition of Done for the team.

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Force the team to meet daily until they agree on criteria.

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Wait for the Product Owner to define the criteria.

Question 7

A team is transitioning to Scrum and is facing friction regarding self-management. Which THREE of the following actions should the Scrum Master take to serve the team?

Accepted Answer

Facilitate a session to help the team define their own working agreements.. The Scrum Master must lead by coaching and facilitating, not by dictating. These three actions empower the team to take ownership, learn from experience, and structure their work, which are foundational for self-management. By creating a safe environment and focusing on team-level reflection, the Scrum Master helps the team mature into a self-organizing unit that can handle complex work effectively without being micro-managed or directed by external leadership.

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Assign a team lead to ensure that everyone follows the Scrum process.

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Ensure that every team member has a clear and distinct role defined by management.

Question 8

A team is experiencing frequent interpersonal conflicts that are hindering their velocity. Which THREE actions should a Scrum Master take?

Accepted Answer

Facilitate a session to help the team establish team agreements.. The Scrum Master is responsible for coaching the team in self-management and conflict resolution. By fostering an environment of trust and open communication, the Scrum Master helps the team resolve issues independently. These actions are vital because unresolved conflict creates technical debt, reduces morale, and ultimately prevents the team from delivering high-quality, frequent increments of value as expected in the Scrum framework.

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Address each conflict by disciplining the team members involved.

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Separate the conflicting individuals into different teams immediately.

Question 9

Which TWO of the following statements are accurate regarding the Daily Scrum event? (Choose two.)

Accepted Answer

The Developers can use any structure and techniques they want, as long as their Daily Scrum focuses on progress toward the Sprint Goal.. The Daily Scrum is an internal inspection event for the Developers to synchronize activities and create a actionable plan for the next 24 hours. Because it belongs to them, external stakeholders do not dictate its agenda, and adherence to a strict rigid format is secondary to achieving synchronization and adaptation toward the Sprint Goal.

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The event is strictly a 15-minute timeboxed status report delivered by the Developers to the Scrum Master and Product Owner.

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Management must attend to track individual task completion rates and update enterprise project management tools in real time.

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Developers are strictly required to answer the three legacy questions regarding yesterday, today, and impediments every single day.

Question 10

Which TWO of the following are true regarding the Daily Scrum?

Accepted Answer

It is a 15-minute event for the Developers to inspect progress toward the Sprint Goal.. The Daily Scrum is a brief, 15-minute event for Developers to synchronize their work and adjust their plan for the next 24 hours. It is critical for transparency and immediate adaptation. Understanding these two truths—that it is for the Developers and that it is for planning, not status reporting—is essential for maintaining the autonomy and focus of the Scrum Team during the Sprint.

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It is a mandatory event for the Product Owner to track task completion.

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It is a forum for the Scrum Master to assign tasks to the Developers.

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It is used to update the stakeholder on the team's velocity and burndown charts.

Question 11

A Scrum Team is experiencing low morale and declining velocity because they feel micromanaged by senior leadership during Sprint Reviews. Which TWO actions should the Scrum Master take to serve the team in this situation? (Choose the best TWO answers)

Accepted Answer

Coach senior leadership on the true purpose of the Sprint Review as a collaborative inspection event focused on the increment and adaptation.. The Scrum Master protects the team from external interference and educates stakeholders on effective collaboration. By shifting stakeholder focus away from micromanagement and toward strategic empirical feedback, the Scrum Master preserves team morale and the integrity of the Sprint Review.

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Prohibit senior leadership from attending future Sprint Reviews to shield the team from uncomfortable questioning.

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Cancel all future Sprint Reviews and replace them with private status presentations delivered by the Scrum Master directly to the executives.

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Advise the developers to ignore stakeholder feedback entirely if they disagree with the tone or direction of the executive commentary.

Question 12

Which TWO of the following statements accurately describe the accountabilities of the Scrum Master regarding the Product Owner?

Accepted Answer

Coaching the Product Owner on effective backlog management.. The Scrum Master serves the Product Owner by helping them find techniques for effective Product Backlog management and understanding the need for clear, concise items. This support is crucial because an effective Product Owner directly influences the team's ability to deliver value. By coaching the Product Owner, the Scrum Master ensures the entire Scrum Team operates efficiently towards the product's success.

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Ensuring the Product Owner is available for every Daily Scrum.

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Approving the Product Backlog items before the Sprint.

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Performing all product research for the Product Owner.

Question 13

Which THREE of the following are ways a Scrum Master helps the Product Owner with Product Backlog management?

Accepted Answer

Teaching the Product Owner how to order the backlog for maximum value.. The Scrum Master serves the Product Owner by ensuring they have the tools and skills to manage the backlog effectively. These three actions represent core facilitation and coaching duties. By helping the Product Owner with these activities, the Scrum Master ensures the backlog is a useful, transparent, and manageable tool that supports the team's goals and the organization's product strategy, ultimately leading to higher value delivery for the stakeholders.

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Writing the technical implementation details for the Product Owner.

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Assigning specific story points to every backlog item.

Question 14

A Scrum Master discovers that the team is not holding Retrospectives because they feel they are 'too busy'. Which THREE actions should the Scrum Master take?

Accepted Answer

Explain the value of inspection and adaptation.. The Retrospective is the primary event for process improvement and is mandatory in Scrum. Without it, the team loses the ability to adapt. By emphasizing the long-term benefits of the event, the Scrum Master helps the team prioritize improvement as part of their work. This is essential for building sustainable pace and preventing the accumulation of process inefficiencies that eventually lead to burnout or technical stagnation.

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Respect the team's decision to skip the meeting.

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Report the team to management for non-compliance.

Question 15

Which TWO of the following are effective ways for a Scrum Master to foster self-management in a team?

Accepted Answer

Encourage the team to determine how to turn Product Backlog items into Increments.. Self-management is a central tenet of Scrum. By delegating decision-making and encouraging collective accountability, the Scrum Master helps the team mature. These actions are vital because they shift the team's focus from waiting for instructions to proactive ownership of their work, which leads to higher engagement and better outcomes as they learn to manage their own process, tasks, and interpersonal dynamics.

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Assign specific tasks to individual team members to ensure accountability.

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Require the team to clear all decisions with the Scrum Master first.

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Create a rigid process that the team must follow for every Sprint.

Question 16

A Scrum Master observes that the Scrum Team lacks trust and avoids conflict during Retrospectives. Which TWO actions should the Scrum Master take to improve the situation?

Accepted Answer

Introduce team-building exercises and formats for Retrospectives that encourage open communication and psychological safety.. A Scrum Master focuses on creating a safe environment where team members feel comfortable being vulnerable. By choosing activities that foster open communication and by coaching the team on conflict resolution, the Scrum Master directly improves team health. This is essential because without trust and the ability to navigate healthy conflict, teams cannot effectively inspect their process or continuously improve their performance over time.

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Report the team's lack of trust to the department head to initiate performance management.

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Conduct private interviews with each member and present the findings to the team.

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Facilitate the Retrospective by acting as the sole arbiter of which team member is right in a disagreement.

Question 17

A Product Owner is struggling to maximize product value because they view backlog refinement as an administrative chore rather than a strategic opportunity. Which TWO actions should the Scrum Master take to serve the Product Owner effectively in this situation? (Choose the best TWO answers.)

Accepted Answer

Coach the Product Owner on linking backlog items directly to strategic product goals and measurable customer value outcomes.. The Scrum Master serves the Product Owner by coaching them on techniques for Product Backlog management and product value maximization. By demonstrating how refinement drives empirical learning and release readiness, the Scrum Master helps transform a perceived chore into a powerful strategic advantage for the entire team.

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Take full ownership of maintaining, ordering, and refining the Product Backlog so the Product Owner can focus solely on external marketing.

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Cancel all future refinement sessions and rely entirely on spontaneous discussions that occur ad-hoc during the execution of Sprints.

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Report the Product Owner's lack of engagement to their functional line manager to request disciplinary action or a role replacement.

Question 18

The Scrum Master is serving the team during the Sprint Retrospective. Which TWO of the following actions are appropriate for the Scrum Master to take? (Choose two)

Accepted Answer

Facilitate the meeting to ensure all participants have a chance to contribute.. The Scrum Master acts as a facilitator and coach during the Retrospective. They must ensure the event is positive, productive, and focused on improvement. By creating a safe environment and ensuring that actionable items are identified, the Scrum Master helps the team grow. These actions encourage the team to take responsibility for their own process improvements, which is the core purpose of the Sprint Retrospective event in Scrum.

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Direct the team on exactly which process changes they must implement next.

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Invite external stakeholders to witness the team's internal conflicts.

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Assign the least performing team member to lead the next Retrospective.

Question 19

Which THREE actions are appropriate for the Scrum Master to take during the Sprint Retrospective to ensure it is effective?

Accepted Answer

Ensure the event is timeboxed and that the team identifies actionable improvements.. A successful Retrospective requires a safe, objective environment where the team can reflect on their process without fear. By facilitating the session, ensuring it is timeboxed, and focusing on actionable improvements, the Scrum Master enables the team to grow. These three actions protect the integrity of the event and ensure that the team actually evolves its practices rather than just complaining about the past.

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Insist that the team focuses only on negative feedback to drive change.

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Document the team's performance data to present at the next management review.

Question 20

Which TWO of the following actions best demonstrate a Scrum Master serving the organization during an enterprise-wide transformation? (Choose two)

Accepted Answer

Hosting training sessions for stakeholders on Scrum values.. A Scrum Master serves the organization by fostering an environment conducive to Scrum. This involves both internal coaching and external advocacy. By focusing on systemic improvements and cultural alignment, the Scrum Master ensures that Scrum is implemented effectively and sustainably across all levels of the business, rather than just within the isolated boundaries of individual Scrum Teams.

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Managing the team's JIRA tickets to ensure perfect velocity.

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Taking notes during every meeting to ensure reporting consistency.

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Directing the team on which technical practices to implement.