20+ practice questions focused on Describe Microsoft 365 pricing and support — one of the most tested topics on the Microsoft 365 Fundamentals MS-900 exam. Each question includes a detailed explanation so you learn why the right answer is correct.
Start Describe Microsoft 365 pricing and support PracticeA non-profit organization with 250 employees is considering Microsoft 365. They want the most cost-effective plan that includes business-class email, web and mobile versions of Office apps, and 1 TB of cloud storage per user. Which subscription should they choose?
Explanation: Microsoft 365 Business Basic is the most cost-effective plan that includes business-class email (Exchange Online), web and mobile versions of Office apps, and 1 TB of OneDrive cloud storage per user. It meets all stated requirements without the higher cost of desktop app licenses or advanced security features found in other plans.
A company with 100 users currently has Microsoft 365 Business Standard. The IT department wants to add governance-level security features, including conditional access policies, Microsoft Defender for Microsoft 365, and compliance tools like litigation hold and eDiscovery. Which licensing upgrade should they consider?
Explanation: Microsoft 365 Business Premium is the correct upgrade because it includes all the requested governance-level security features—Conditional Access, Microsoft Defender for Business (which is the Defender for Microsoft 365 offering for the Business plan), and compliance tools like litigation hold and eDiscovery—while remaining within the Business suite. It is designed for organizations with up to 300 users that need enterprise-grade security and compliance without moving to the Enterprise (E) licensing tier.
A company is planning to purchase Microsoft 365 subscriptions. They want to follow the recommended process. Which of the following sequences correctly represents the order of steps from start to finish?
Explanation: The recommended process begins with assessing organizational needs (e.g., number of users, required features), then choosing the appropriate subscription plan, adding the required number of licenses to the tenant, assigning those licenses to individual users, and finally provisioning the services (which happens automatically after license assignment). The correct order is: Assess needs, Choose subscription, Add licenses, Assign licenses.
A company with 1,000 users has Microsoft 365 E3 subscriptions. They are experiencing a major outage affecting all users and need guaranteed 1-hour response time for a critical support issue. What should they purchase?
Explanation: Professional Direct Support provides a guaranteed 1-hour response time for critical severity issues, which is required for the company's major outage affecting all 1,000 users. Standard Support, included with Microsoft 365 E3, offers a 1-hour response for critical issues only for Business-level subscriptions; for Enterprise subscriptions like E3, the critical response time is 2 hours. Professional Direct Support also includes proactive guidance and a named support engineer, making it the correct choice for guaranteed 1-hour response.
A company with 500 Microsoft 365 E3 users wants to add the highest level of threat protection and advanced investigation capabilities for their security team. Which licensing add-on should they purchase?
Explanation: Microsoft 365 E5 Security is the correct add-on because it bundles the highest level of threat protection (Microsoft Defender for Office 365 Plan 2, Microsoft Defender for Endpoint Plan 2, and Microsoft Defender for Identity) along with advanced investigation capabilities like automated investigation and response (AIR), threat analytics, and advanced hunting in Microsoft 365 Defender. This meets the requirement for top-tier threat protection and advanced investigation without upgrading the entire E3 base license to E5.
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