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HomeCertificationsMS-102DomainsManage users, groups, licensing, and support
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Manage users, groups, licensing, and support

Practice MS-102 Manage users, groups, licensing, and support questions with full explanations on every answer.

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MS-102 Domains

Deploy and manage a Microsoft 365 tenantImplement and manage Microsoft Entra identity and accessManage security and threats by using Microsoft Defender XDRManage compliance by using Microsoft PurviewManage users, groups, licensing, and supportImplement and manage identity and access in Microsoft Entra ID

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All MS-102 Manage users, groups, licensing, and support questions (29)

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1

A company has a Microsoft 365 E5 subscription. The security team requires that all guest users must have terms of use acceptance before accessing resources. Which Azure AD feature should be configured?

2

A user reports they cannot access SharePoint Online but can access Outlook. The admin verifies the user has an E3 license assigned. What is the most likely cause?

3

A company uses dynamic groups based on department attribute. A user moved from Sales to Marketing but the group membership did not update after 48 hours. What should the admin do first?

4

An organization wants to delegate user creation to help desk staff without granting global admin rights. Which role should be assigned?

5

A company needs to ensure that only users from specific IP ranges can access Exchange Online. Which tool should be used?

6

A user with an E5 license is unable to use Azure Information Protection (AIP). The admin confirms the license is assigned. What is the most likely cause?

7

An admin needs to bulk assign licenses to 200 users based on department. Which method is most efficient?

8

A company has a hybrid identity setup. A new employee is created in on-premises AD but does not appear in Azure AD after sync. What should the admin check first?

9

An organization needs to restrict access to Microsoft 365 admin center to only specific users. Which approach should be used?

10

A user reports that after changing their department in HR system, the change did not reflect in Azure AD dynamic group membership. The sync from HR to Azure AD is working. What is the most likely issue?

11

An admin needs to provide a vendor with temporary access to a SharePoint site. What should the admin create?

12

Which TWO actions can an admin take to reduce the number of passwords in use for end users?

13

Which THREE conditions can be used in a dynamic group rule for a device?

14

Which TWO roles can manage user licenses without being able to create users?

15

Which THREE steps are required to enable group-based licensing?

16

You are the Microsoft 365 administrator for Contoso Ltd., a company with 500 users. The company uses a hybrid identity with Azure AD Connect. You have a dynamic group named 'SalesGroup' that includes all users with department attribute equal to 'Sales'. Recently, the HR system updated the department for 20 users from 'Sales' to 'Marketing'. The Azure AD Connect sync completed successfully, and the attribute changes are reflected in Azure AD. However, after 48 hours, these users are still members of 'SalesGroup'. You need to ensure that the group membership accurately reflects the department attribute within the next hour. The solution must use minimal administrative effort. What should you do?

17

You are the Microsoft 365 administrator for Fabrikam Inc., a company with 1,000 users. You have been asked to delegate the ability to reset passwords for all users to the help desk team. The help desk team consists of five users. You want to grant them the minimum necessary permissions. Additionally, you need to ensure that the help desk team can only reset passwords for users in the 'Users' organizational unit (OU) in on-premises Active Directory. The company uses Azure AD Connect with password hash sync. You create a security group named 'HelpDeskGroup' and add the help desk users to it. What should you do next?

18

A company is deploying Microsoft 365 and wants to ensure that users in the finance department have access to only the apps they need. You need to recommend a licensing strategy that minimizes administrative overhead while enforcing access restrictions. What should you do?

19

You are troubleshooting a user who reports that they cannot access Microsoft Teams. The user has an E3 license assigned, but Teams is grayed out in the app launcher. You verify that the user is assigned the correct license and that the service plan for Teams is enabled. What is the most likely cause?

20

Which TWO actions can a Microsoft 365 global administrator perform in the Microsoft 365 admin center to manage user accounts? (Choose two.)

21

Refer to the exhibit. A user reports that they cannot activate Microsoft 365 Apps. The user has an E3 license assigned and the UsageLocation is set to US. The output shows the license details. What is the most likely cause of the issue?

22

You are a Microsoft 365 administrator for a medium-sized company with 500 users. The company uses Microsoft 365 E3 licenses. Recently, the company acquired a small subsidiary with 50 users who already have their own Microsoft 365 tenant with E3 licenses. You need to migrate the subsidiary's users to the main tenant while minimizing downtime and ensuring that users retain their existing email and OneDrive data. You plan to use cross-tenant migration. However, after setting up the migration, you notice that the subsidiary's users cannot access the main tenant's SharePoint Online sites. They receive an access denied error. You verify that the users have been added to the main tenant's Azure AD and are assigned licenses. What should you do to resolve the issue?

23

You are a Microsoft 365 Administrator for a company that is implementing a hybrid identity solution with Active Directory Federation Services (AD FS) for single sign-on (SSO). The company has recently acquired a subsidiary with its own on-premises Active Directory domain. You need to ensure that the identity lifecycle for users from the subsidiary is managed effectively through Microsoft Entra ID (formerly Azure AD) and that licensing is assigned efficiently. Which three of the following actions should you take? (Choose three.)

24

A multinational company uses Microsoft 365 E5 licenses for all employees. Due to a recent cost optimization initiative, the IT department must remove Microsoft Entra ID Plan 2 and Microsoft Defender for Office 365 Plan 2 from a subset of users, while retaining the core Microsoft 365 E5 functionality (Exchange Online, SharePoint Online, Teams, and Microsoft 365 Apps). The company uses group-based licensing with dynamic groups. You need to recommend a licensing strategy that minimizes administrative effort and avoids service disruption. Which three of the following steps should you include in your strategy? (Choose three.)

25

You are the Microsoft 365 Administrator for a multinational organization. You need to manage user accounts, groups, licensing, and support. Which four of the following actions are valid and recommended practices? (Choose four.)

26

Drag and drop the steps to configure a custom sensitivity label in Microsoft Purview into the correct order.

27

Drag and drop the steps to configure Microsoft 365 Groups expiration policy in the correct order.

28

Match each Microsoft 365 service to its primary purpose.

29

Match each Microsoft 365 networking port to its protocol.

Practice all 29 Manage users, groups, licensing, and support questions

Other MS-102 exam domains

Deploy and manage a Microsoft 365 tenantImplement and manage Microsoft Entra identity and accessManage security and threats by using Microsoft Defender XDRManage compliance by using Microsoft PurviewImplement and manage identity and access in Microsoft Entra ID

Frequently asked questions

What does the Manage users, groups, licensing, and support domain cover on the MS-102 exam?

The Manage users, groups, licensing, and support domain covers the key concepts tested in this area of the MS-102 exam blueprint published by Microsoft. Courseiva provides free domain-focused practice, mock exams, missed-question review, and readiness tracking across all MS-102 domains — no account required.

How many Manage users, groups, licensing, and support questions are in the MS-102 question bank?

The Courseiva MS-102 question bank contains 29 questions in the Manage users, groups, licensing, and support domain. Click any question to see the full explanation and answer breakdown.

What is the best way to practice Manage users, groups, licensing, and support for MS-102?

Start with a 10-question focused session to identify your baseline accuracy in this domain. Read every explanation — even for questions you answer correctly — to understand the reasoning. Once you score consistently above 80%, move to a 20–30 question session to confirm depth before moving to the next domain.

Can I practice only Manage users, groups, licensing, and support questions for MS-102?

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