MB-920 Describe Dynamics 365 Commerce — Timed 10 Questions

Question 1

A retail company uses Dynamics 365 Commerce for its online and physical stores. Customers are reporting that items added to their online shopping cart are not being reserved in the physical store's inventory. The company uses the 'Reserve inventory' feature. What is the most likely cause of this issue?

Accepted Answer

The 'Process inventory reservation' batch job is not scheduled or is failing.. The 'Reserve inventory' feature in Dynamics 365 Commerce relies on the 'Process inventory reservation' batch job to synchronize online cart reservations with physical store inventory. If this batch job is not scheduled or is failing, items added to the online shopping cart will not be reserved in the store's inventory, causing the reported issue. This is the most likely cause because the batch job is responsible for processing reservation requests from the online channel.

Answer

The 'Pick inventory' job is not configured.

Answer

The 'Reserve inventory' feature is disabled for the online store channel.

Answer

Inventory is not set up at the store level.

Question 2

A company is setting up a new store in Dynamics 365 Commerce. They want to ensure that prices for products are automatically updated across all channels when changed in the head office. Which configuration should they use?

Accepted Answer

Set up a Commerce Data Exchange (CDE) schedule for price updates.. Commerce Data Exchange (CDE) is the dedicated Dynamics 365 Commerce component for synchronizing data between the head office (HQ) and channel databases. A CDE schedule specifically handles the distribution of master data changes, such as price updates, ensuring that all channels (e.g., online stores, POS terminals) receive the updated prices automatically and consistently. This is the correct configuration for automated, scheduled price propagation across channels.

Answer

Use the Point of Sale (POS) to update prices directly.

Answer

Configure Retail Server to push price changes.

Answer

Enable real-time service for the channel database.

Question 3

A company uses Dynamics 365 Commerce and has multiple stores. They want to implement a loyalty program where customers earn points based on purchase amounts, and the points can be redeemed at any store. The program should also allow for tiered rewards. Which component should be used to define the loyalty program rules?

Accepted Answer

Loyalty module in Dynamics 365 headquarters. The Loyalty module in Dynamics 365 headquarters is the correct component because it is the centralized back-office tool where loyalty program rules—such as earning rates, redemption rules, and tier definitions—are configured. This module allows you to define program-wide settings that apply across all stores, ensuring consistent point accrual and redemption behavior regardless of where the customer shops.

Answer

Channel database

Answer

Point of Sale (POS)

Answer

Retail Server

Question 4

A retail company is planning to expand its online presence and wants to use Dynamics 365 Commerce to build a new e-commerce site. They need to ensure that the site can handle high traffic during promotional events and that product catalog updates are reflected quickly. What should they consider?

Accepted Answer

Use a content delivery network (CDN) and optimize catalog synchronization.. Option C is correct because using a Content Delivery Network (CDN) caches static assets (images, scripts, CSS) at edge nodes, reducing load on the origin server during high-traffic promotional events. Optimizing catalog synchronization (e.g., using incremental syncs and the Commerce Data Exchange) ensures product updates are reflected quickly without full re-indexing, maintaining performance and data freshness.

Answer

Increase the size of the channel database.

Answer

Disable caching for product pages to ensure fresh data.

Answer

Limit the number of products in the catalog.

Question 5

A store manager needs to process a return for a customer who purchased an item using a loyalty card. The manager wants to ensure that the loyalty points originally earned from that purchase are reversed. What should the manager do?

Accepted Answer

Process the return using the standard return function in POS.. In Dynamics 365 Commerce, the standard return function in POS automatically reverses any loyalty points that were earned on the original transaction. This ensures that the customer's loyalty balance is accurately adjusted without manual intervention or external requests.

Answer

Issue a store credit instead of a refund to keep the points.

Answer

Contact the head office to adjust the points.

Answer

Manually deduct the loyalty points from the customer's account.

Question 6

A company uses Dynamics 365 Commerce and has set up a new online store. They notice that the product images are not displaying on the product detail pages. The images are stored in the media library in the headquarters. What is the most likely cause?

Accepted Answer

The images have not been published to the online store channel.. In Dynamics 365 Commerce, product images must be explicitly published to the online store channel after being uploaded to the headquarters media library. Simply storing images in the media library does not make them available on the product detail pages; they require a channel-level publication step to synchronize and render on the storefront. This ensures that only approved media is visible to customers.

Answer

The images lack alternative text.

Answer

Commerce Data Exchange is not configured for image synchronization.

Answer

The images are not uploaded to the media library.

Question 7

A retail chain is implementing Dynamics 365 Commerce and wants to enforce that all stores use the same pricing structure. However, one store manager needs to offer a local discount to match a competitor. What is the best way to handle this?

Accepted Answer

Create a price adjustment for that specific store.. A price adjustment in Dynamics 365 Commerce allows you to apply a discount to a specific product for a specific store or channel without altering the global base price. This meets the requirement of maintaining a consistent pricing structure across all stores while enabling the local store manager to offer a targeted discount to match a competitor. Price adjustments are the standard mechanism for temporary or localized pricing changes in Commerce.

Answer

Have the store manager manually override the price at POS.

Answer

Change the base price for the product globally.

Answer

Create a new product assortment for that store.

Question 8

A company uses Dynamics 365 Commerce and wants to track inventory across multiple warehouses. They need to ensure that inventory levels are updated in real-time when a sale is made at the store. Which feature should they use?

Accepted Answer

Enable Real-time Service in the POS.. Option B is correct because Real-time Service in the POS enables immediate inventory updates by sending transactions directly to the Dynamics 365 Commerce headquarters as they occur. This ensures that inventory levels across multiple warehouses are synchronized in real-time when a sale is made at the store, meeting the requirement for up-to-the-minute accuracy.

Answer

Configure the channel database to update inventory directly.

Answer

Use Commerce Data Exchange to sync inventory.

Answer

Schedule a batch job to update inventory every hour.

Question 9

Which TWO of the following are valid methods to handle product returns in Dynamics 365 Commerce?

Accepted Answer

Process a return through the online store's customer portal.. Option B is correct because Dynamics 365 Commerce allows customers to initiate returns through the online store's customer portal, which integrates with the return order process in the system. This self-service capability enables customers to select items from their order history and submit a return request without needing to contact a call center or visit a physical store.

Answer

Allow customers to return items via the call center without an order reference.

Answer

Use the vendor returns functionality for customer returns.

Answer

Use the Inventory management module to create a return order.

Question 10

Which THREE of the following are components of the Dynamics 365 Commerce architecture?

Accepted Answer

Retail Server. Retail Server is a core component of Dynamics 365 Commerce architecture that acts as the middleware between the channel database and client devices (such as POS terminals and e-commerce front ends). It exposes OData RESTful endpoints to handle business logic, transactions, and data retrieval, ensuring offline-capable and real-time operations across channels.

Answer

Azure Data Lake

Answer

Power BI