PeopleCert/AXELOS · Free Practice Questions · Last reviewed May 2026
6real exam-style questions organised by domain, each with the correct answer highlighted and a plain-English explanation of why it's right — and why the others are wrong.
A development team is implementing a new deployment strategy to ensure minimal downtime for a critical customer-facing application. They decide to route a small subset of traffic to the new version while monitoring performance metrics before a full rollout. Which deployment strategy is the team utilizing?
Blue-green deployment
Canary release
Canary release involves rolling out the new service version to a small, controlled group of users first. By monitoring the performance and error rates of this subset, the organization mitigates risk before a widespread rollout, which aligns perfectly with the strategy of incremental service delivery and continuous improvement.
Feature flag deployment
Rolling deployment
Refer to the exhibit. The log shows an automated response to a failed deployment. Which ITIL 4 practice is primarily responsible for the execution of this 'roll back' action?
Change Enablement
Deployment Management
Deployment Management manages the movement of new or changed components to live environments. This includes the technical tasks involved in implementing releases, including automated rollbacks when defined success criteria are not met. It ensures that the deployment process remains controlled and that services remain operational throughout the update.
Incident Management
Problem Management
An organization is adopting a 'Shift Left' approach to improve the quality of their service delivery. What is the primary objective of this initiative?
To increase the number of staff members assigned to the testing phase.
To identify and resolve defects as early as possible in the development lifecycle.
By shifting testing and quality assurance to the left, or earlier in the development lifecycle, defects are caught during the coding or design phase. This significantly lowers the cost of remediation compared to fixing issues after they are already integrated or deployed into the production environment.
To automate the deployment process to reduce manual intervention.
To prioritize user feedback over technical requirements during the design phase.
Which THREE factors should be considered when choosing between a 'buy' or 'build' strategy for a new service component in an ITIL 4 context?
Alignment with core organizational competencies.
If a component is essential to the organization's unique competitive advantage, building it in-house allows for better control and customization. Conversely, commodity services that do not provide a competitive edge are often better suited for a 'buy' strategy to leverage external expertise and reduce internal operational overhead.
The total cost of ownership, including maintenance and future upgrades.
A 'buy' strategy might have lower initial costs but higher licensing fees, while a 'build' strategy has high development costs and long-term maintenance burdens. Understanding the total cost of ownership is vital for fiscal responsibility and ensures that the financial implications are understood over the entire service lifecycle.
The number of employees currently available in the IT department.
The time-to-market requirements for the service.
Time-to-market is a critical driver. Buying a pre-existing solution often allows for faster implementation compared to the lengthy cycles required to design, develop, test, and deploy a custom solution. If speed is the highest priority, purchasing a solution is frequently the preferred path for immediate value delivery.
The specific programming language preferred by the development team.
A service desk team is struggling with a high volume of recurring incidents. They decide to implement a 'Swarming' approach to manage these issues. How does swarming improve the handling of complex incidents compared to traditional escalation models?
It automates the categorization and prioritization of incidents.
It ensures that the most senior staff member always handles the issue first.
It promotes cross-functional collaboration and eliminates hierarchical hand-offs.
Swarming brings together a diverse group of individuals to address an incident simultaneously. This approach eliminates the time lost in waiting for escalations through multiple tiers of support, enabling faster resolution and deeper shared understanding of complex issues across different functional teams within the service organization.
It strictly enforces the use of known error databases for every incident.
Which concept in ITIL 4 CDS emphasizes that an organization should look at the entire flow of work from the customer's request to the delivery of value?
Service Level Management
Value Stream Mapping
Value Stream Mapping is the specific technique used to visualize and analyze the sequence of activities that deliver value to a customer. By looking at the complete end-to-end process, organizations can identify bottlenecks, remove waste, and optimize the delivery of services.
Incident Management
Change Enablement
Want more Create, Deliver and Support practice?
Practice this domainThe ITIL4-CDS exam has 60–90 questions and must be completed in 120 minutes. The passing score is 700/1000.
Scenario-based questions covering exam objectives with detailed answer explanations.
The exam covers 1 domain: Create, Deliver and Support. Questions are weighted by domain — higher-weight domains appear more on your actual exam.
No. These are original exam-style practice questions written against the official PeopleCert/AXELOS ITIL4-CDS exam objectives. They are not copied from the real exam. Courseiva focuses on genuine understanding, not memorisation of braindumps.
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