GWS-ADMIN Troubleshooting — 25 Questions

Question 1

A user reports they accidentally deleted a shared folder in Drive. How can you restore it?

Accepted Answer

Restore the file from the Admin Console user management page.. Administrators can restore deleted items from the Drive Audit logs or by searching for the file ID if needed.

Answer

Use the 'Restore' option in the User's Drive.

Answer

Ask Google Support to restore the file.

Answer

Recreate the folder manually.

Question 2

A user reports that a meeting invite is not showing up on their calendar. What should you check?

Accepted Answer

The user's Gmail spam folder.. The user should first check their spam folder in Gmail, as invites are often sent as email notifications.

Answer

The user's calendar sharing settings.

Answer

The organization's MX records.

Answer

The user's password.

Question 3

A user is unable to sync their Google Drive files to their local machine using Drive for Desktop. What is the first step you should recommend?

Accepted Answer

Check the Drive for Desktop application status and error logs.. Checking the Drive for Desktop application status and logs is the standard initial troubleshooting step for local client issues.

Answer

Reset the user's password.

Answer

Reinstall the entire Google Workspace account.

Answer

Disable multi-factor authentication.

Question 4

An organization uses a third-party gateway to route email. Users report that emails are being marked as spam frequently. Which DNS record should you investigate to ensure Google trusts the gateway?

Accepted Answer

SPF record. The SPF record must include the IP addresses or include mechanism for the third-party gateway to prevent spoofing flags.

Answer

DKIM record

Answer

A record

Answer

MX record

Question 5

A user is receiving an 'Access Denied' message when attempting to log into a SAML application managed via Google. Which log should you check first?

Accepted Answer

SAML application logs. The SAML app logs in the Admin console provide details regarding authentication failures for third-party SSO applications.

Answer

Admin Activity logs

Answer

OAuth token logs

Answer

Drive Audit logs

Question 6

A user has left the company. You need to migrate their data to another user. Which tool should you use?

Accepted Answer

Data Migration Service. The Data Migration Service is specifically designed for moving data from one Google account to another.

Answer

Security Investigation Tool

Answer

Google Takeout

Answer

Google Vault

Question 7

A user claims they cannot see a shared calendar. What should you check to resolve this?

Accepted Answer

Calendar sharing permissions. Calendar sharing permissions are set by the calendar owner, and checking the sharing settings is the standard troubleshooting step.

Answer

User's secondary email

Answer

User's password

Answer

Browser cache

Question 8

A user reports that they are not receiving emails from an external vendor. As an administrator, where should you first look to verify if the messages reached Google's servers?

Accepted Answer

Email Log Search. The Email Log Search tool allows administrators to track email delivery status, including whether messages were received, rejected, or routed to spam.

Answer

Security Dashboard

Answer

Reports > User usage

Answer

Gmail > Compliance settings

Question 9

A user reports that emails sent to a specific external domain are bouncing with a '550 5.7.1' error. What is the likely reason?

Accepted Answer

The domain's email authentication (SPF/DKIM/DMARC) is failing.. 550 5.7.1 errors are typically related to SPF, DKIM, or DMARC failures, indicating the recipient domain is rejecting the mail due to authentication issues.

Answer

The message size exceeds the limit.

Answer

The user's storage quota is exceeded.

Answer

The recipient's mailbox is full.

Question 10

A user claims they cannot share a file with an external partner. What is the most likely cause within the Admin console?

Accepted Answer

The Drive sharing settings for the user's OU restrict external sharing.. Sharing settings in Drive and Docs are controlled at the Organizational Unit (OU) level, which can restrict external sharing.

Answer

The user's password has expired.

Answer

The storage quota for the domain is full.

Answer

The partner does not have a Google account.

Question 11

A user is unable to send email to a group. What is the most common cause?

Accepted Answer

The group's 'Who can post' settings.. Google Groups have specific 'Who can post' settings that often restrict who can send messages to the group.

Answer

The group name is invalid.

Answer

The group's storage is full.

Answer

The user is not a member of the group.

Question 12

A user needs to see their login history. Where can you find this information?

Accepted Answer

Account Activity report in the Admin Console.. The user's security log in the Admin console shows login attempts and device information.

Answer

Google Analytics.

Answer

The user's Gmail inbox.

Answer

Drive Audit logs.

Question 13

A user is unable to access a specific mobile app on their managed device. Which tool should you use to check the device policy status?

Accepted Answer

Device Management dashboard. The Device Management section within the Admin console allows you to view the compliance status of managed devices.

Answer

Directory settings

Answer

Group settings

Answer

Security Investigation Tool

Question 14

An administrator notices unusual login activity from a specific geographic location. What is the first step to prevent further unauthorized access?

Accepted Answer

Suspend the user account.. Suspending the user account is the immediate action to stop ongoing unauthorized access while investigating.

Answer

Reset the user's password.

Answer

Delete the user account.

Answer

Clear the user's browser cookies.

Question 15

A user is receiving 'Account temporarily unavailable' messages. What is the primary thing to check?

Accepted Answer

The user's account status in the Admin console.. This error often occurs when an account has exceeded bandwidth limits or is undergoing a security review.

Answer

The user's browser version.

Answer

The user's internet connection.

Answer

The domain's MX records.

Question 16

A user reports that emails are not being sent to an external mailing list. The logs show '550 5.1.1'. What does this code indicate?

Accepted Answer

The recipient address is invalid.. A 550 5.1.1 error code indicates that the recipient address does not exist or is invalid.

Answer

The sender is blocked.

Answer

The message was marked as spam.

Answer

The server is temporarily down.

Question 17

An organization is using Google Workspace Sync for Microsoft Outlook (GWSMO). A user is experiencing sync delays. What tool should you use to check the GWSMO status?

Accepted Answer

GWSMO Status tool on the user's machine.. The GWSMO 'Set up a Google Workspace Sync user' tool or local log files are used to monitor and debug sync status.

Answer

Google Drive sync tool.

Answer

Password reset tool.

Answer

Admin Console Reports

Question 18

You have configured a new transport rule, but it is not triggering as expected. What is the first troubleshooting step?

Accepted Answer

Check the Gmail Audit logs.. Checking the Gmail Audit logs for the specific message can confirm if the rule was applied or why it was skipped.

Answer

Delete and recreate the rule.

Answer

Change the priority of the rule.

Answer

Restart the Google Workspace service.

Question 19

A user reports that their mobile device is no longer syncing corporate data. What is the most likely cause?

Accepted Answer

The device no longer meets security compliance requirements.. If a security policy change has occurred or the device has become non-compliant, sync will be automatically blocked by Google Workspace.

Answer

The device battery is low.

Answer

The user is on the wrong Wi-Fi network.

Answer

The mobile carrier has blocked the connection.

Question 20

A user is experiencing 'Storage full' errors. What is the best way to determine which files are using the most space?

Accepted Answer

View storage usage in the User management page.. The Drive storage management tool provides a clear breakdown of file usage by size for each user.

Answer

Check the Gmail Audit logs.

Answer

Delete all files and re-upload.

Answer

Use the Security Investigation Tool.