220-1101 Practice Test 45 — 15 Questions

Question 1

A user's smartphone is unable to make or receive calls. The device shows full signal bars but when attempting to place a call, it immediately ends. The technician checks airplane mode and it is off. Which of the following should the technician check FIRST?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Check the SIM card.. Full signal bars indicate the device is connected to the cellular network at the RF level, but an immediate call failure suggests the device cannot register with the network for voice services. The SIM card contains the IMSI and authentication keys (Ki) required for network registration; if it is loose, damaged, or not properly seated, the phone will show signal bars from the base station but fail to complete call setup because the network rejects the unauthenticated device.

Answer

Reboot the phone.

Answer

Check the Bluetooth settings.

Answer

Check the Wi-Fi calling settings.

Question 2

A network printer with a static IP address of 192.168.1.100/24 is unreachable from all workstations on the same subnet. The technician can successfully ping the printer's IP address. The printer's web interface loads when accessed from a browser, but shows the status as 'Offline.' Print jobs sent from workstations remain in the queue with a 'printing' status and are never printed. Which of the following is the MOST likely cause?

Accepted Answer

The printer's firmware is in a hung state. The printer is reachable via ping and its web interface loads, confirming Layer 3 connectivity and that the IP/subnet mask configuration is correct. However, the web interface shows 'Offline' and print jobs are stuck in the queue with a 'printing' status, indicating the printer's firmware or internal print engine is hung and not processing jobs. A hung firmware state prevents the printer from accepting or processing print data even though network communication is intact.

Answer

The printer's subnet mask is misconfigured

Answer

The print server's driver is corrupted

Answer

The network cable is faulty

Question 3

A technician is troubleshooting a user's workstation that intermittently loses network connectivity. The user says the connection drops for a few seconds and then reconnects. The technician checks the switch port and sees a high number of runt frames. The Ethernet cable is properly connected and passes a cable tester. Which of the following is the MOST likely cause?

Accepted Answer

Duplex mismatch between the workstation and the switch. A duplex mismatch occurs when one device (e.g., the workstation) is set to auto-negotiate while the other (the switch port) is manually set to full-duplex, or vice versa. This causes the switch to detect runt frames (frames smaller than 64 bytes) due to collisions on a half-duplex link, leading to intermittent connectivity drops. The cable passing the tester and the high runt count point directly to a Layer 1/2 negotiation issue, not a physical cable fault.

Answer

Faulty network interface card (NIC)

Answer

Electromagnetic interference (EMI) near the cable

Answer

Incorrect VLAN assignment on the switch port

Question 4

A network laser printer displays 'Replace imaging drum' on its control panel. The technician installs a new imaging drum, but the next day the message reappears and users report faded prints. Which of the following is the most likely cause?

Accepted Answer

The drum was not reset after installation. The 'Replace imaging drum' message persists and prints are faded because the printer's maintenance counter for the drum unit was not reset after installing the new drum. Most laser printers track drum life via a page count or a rotation counter; replacing the physical drum without resetting this counter leaves the printer believing the old, worn drum is still installed, causing it to continue displaying the warning and potentially reducing toner transfer efficiency, leading to faded output.

Answer

The printer firmware is out of date

Answer

The toner cartridge is low

Answer

The main logic board is failing

Question 5

A technician is building a PC for a video editor. The motherboard has one PCIe x16 slot and one PCIe x4 slot. The technician installs a high-end graphics card in the x16 slot. The system powers on but displays no video output. The graphics card's fans spin, and the LED on the card lights up. Which of the following should the technician check FIRST?

Accepted Answer

The graphics card's power connectors. The high-end graphics card's fans spinning and LED lighting up indicate the card is receiving power from the PCIe slot, but many modern GPUs require additional power from the PSU via 6-pin or 8-pin PCIe power connectors. If these supplemental power cables are not connected, the card will not output video despite appearing powered on. This is the most common cause of no display with a new GPU installation and should be checked first.

Answer

The BIOS boot order

Answer

The RAM module seating

Answer

The PCIe slot configuration in BIOS

Question 6

A technician is installing a CPU on a motherboard with an LGA socket. After placing the CPU in the socket, closing the lever, applying thermal paste, and mounting the heatsink, the technician powers on the system. The CPU temperature quickly rises to 100°C and the system shuts down after a few seconds. Which of the following is the MOST likely cause?

Accepted Answer

The heatsink fan is not connected.. The CPU temperature rapidly reaching 100°C and triggering a thermal shutdown within seconds indicates that the heatsink is not actively dissipating heat. The most common cause is that the heatsink fan is not connected to the CPU_FAN header, preventing the fan from spinning. Without airflow, the heatsink quickly becomes saturated with heat, leading to immediate overheating even if thermal paste is applied correctly.

Answer

The thermal paste was not applied evenly.

Answer

The CPU was not oriented correctly in the socket.

Answer

The CPU is overclocked beyond safe limits.

Question 7

A user reports that their desktop computer can connect to the internet but cannot access a specific internal website hosted on a server with IP 192.168.1.200. Other users in the same office can access the website normally. The technician pings the server IP from the affected computer and gets a successful reply. Which of the following should the technician check NEXT?

Accepted Answer

The hosts file on the computer.. The hosts file on a local computer can override DNS resolution for specific hostnames. Since the computer can ping the server IP (192.168.1.200) successfully, network connectivity is fine, but if the hosts file contains an incorrect or outdated entry for the internal website's hostname, the browser will fail to load the site. Checking the hosts file is the logical next step before investigating DNS or firewall issues.

Answer

DNS resolution for the internal website.

Answer

Firewall settings on the server.

Answer

The default gateway configuration.

Question 8

A technician upgrades a workstation's memory. The motherboard has four DIMM slots and supports dual-channel DDR4 memory. Two 8 GB DDR4-3200 modules are installed in slots A1 and B1. The system boots, detects 16 GB of RAM, but reports the memory speed at 2133 MHz. Which step should the technician take to achieve the rated speed of 3200 MHz?

Accepted Answer

Enable XMP/DOCP in the BIOS. The memory is running at the JEDEC default speed of 2133 MHz, not the rated 3200 MHz. To achieve the higher speed, the technician must enable Intel XMP (Extreme Memory Profile) or AMD DOCP (Direct Overclock Profile) in the BIOS, which loads the manufacturer's overclocking profile for the rated frequency and timings.

Answer

Install the modules in slots A1 and A2 instead

Answer

Replace the modules with DDR4-2666

Answer

Update the motherboard chipset drivers

Question 9

A technician is replacing a cracked screen on an Android smartphone. After reassembling the device, the phone powers on successfully and the display shows the lock screen with the correct time and background image. However, the touchscreen does not respond to any taps or swipes. The technician has verified that the replacement screen is compatible with the phone model. Which of the following should the technician check FIRST?

Accepted Answer

Reseat the digitizer ribbon cable connector on the motherboard. The touchscreen not responding while the display works correctly indicates a problem with the digitizer, not the LCD. The digitizer ribbon cable connects the touch sensor to the motherboard; if it is loose or improperly seated after reassembly, the touchscreen will not register input. Reseating this connector is the logical first step before considering other components or software resets.

Answer

Reconnect the LCD display cable

Answer

Replace the smartphone battery

Answer

Perform a factory reset from the recovery menu

Question 10

A technician is building a workstation with a motherboard that has two M.2 slots. One slot (M2A) supports both SATA and PCIe, and the other (M2B) supports PCIe only. The technician installs a SATA M.2 drive in M2B. After booting, the system does not detect the drive. Which of the following is the most likely cause?

Accepted Answer

The M2B slot does not support SATA mode.. The M2B slot supports PCIe only, not SATA. Since the technician installed a SATA M.2 drive into that slot, the motherboard cannot communicate with the drive because the slot lacks the necessary SATA controller interface. This is a classic mismatch between drive interface and slot capability.

Answer

The M.2 drive is defective.

Answer

The SATA controller is disabled in BIOS.

Answer

The drive's firmware needs an update.

Question 11

A company decides to migrate its on-premises customer relationship management (CRM) software to the cloud. They want to avoid managing the underlying servers, operating systems, and runtime environments. They also want to focus only on configuring the CRM application to meet their business needs. Which cloud service model should they choose?

Accepted Answer

Software as a Service (SaaS). (SaaS) is correct because the company wants to avoid managing servers, operating systems, and runtime environments, and only configure the CRM application. SaaS delivers a fully managed application over the internet, where the provider handles all underlying infrastructure, platform, and software maintenance, aligning perfectly with the requirement to focus solely on business configuration.

Answer

Infrastructure as a Service (IaaS)

Answer

Platform as a Service (PaaS)

Answer

Desktop as a Service (DaaS)

Question 12

A workstation is unable to connect to the internet. The technician runs the 'ipconfig' command and sees the IPv4 address is 169.254.15.200 with a subnet mask of 255.255.0.0. The workstation can ping other devices on the local subnet but cannot ping the default gateway or any external addresses. Which TWO actions should the technician take to resolve this issue? (Select two.)

Accepted Answer

Run 'ipconfig /release' followed by 'ipconfig /renew'. The IP address 169.254.15.200 with a 255.255.0.0 subnet mask is an Automatic Private IP Addressing (APIPA) address, which Windows assigns when a DHCP server is unreachable. Since the workstation can communicate with local subnet devices but not the default gateway, the DHCP server is either down or not responding. Running 'ipconfig /release' followed by 'ipconfig /renew' forces the workstation to release the APIPA address and attempt to obtain a valid DHCP lease, which will resolve the issue if the DHCP server becomes available.

Answer

Disable the Windows Firewall

Answer

Replace the network interface card (NIC)

Question 13

A technician configured a workstation with a static IP address of 192.168.1.100, subnet mask 255.255.255.0, default gateway 192.168.1.1, and DNS server 8.8.8.8. The workstation can successfully ping the default gateway and other local devices on the same subnet. However, the user cannot browse any websites. The technician verifies that the internet connection is working from other devices on the network. Which of the following is the MOST likely reason the workstation cannot access websites?

Accepted Answer

The DNS server is unreachable, preventing domain name resolution.. The workstation can ping the default gateway and local devices, confirming that Layer 3 IP connectivity and the subnet mask are correct. However, it cannot browse websites, which requires DNS resolution to translate domain names into IP addresses. Since the DNS server 8.8.8.8 is unreachable (possibly blocked or not responding), the browser cannot resolve website names, even though internet connectivity exists for other devices.

Answer

The default gateway is incorrect.

Answer

The subnet mask is incorrect.

Answer

The workstation has a duplicate IP address.

Question 14

A company hosts its web application on a public cloud IaaS platform. To ensure availability in case an entire cloud region fails, the company deploys identical infrastructure in two separate regions and configures a traffic management service that automatically routes all user traffic to the healthy region. The secondary region does not normally handle traffic. This architecture is an example of which of the following?

Accepted Answer

Active-passive failover. This architecture is an active-passive failover because the secondary region remains idle (passive) until a failure in the primary region triggers automatic traffic redirection via the traffic management service. The key characteristic is that only one region handles user traffic at a time, with the passive region standing by to take over, ensuring availability during a full cloud region outage.

Answer

Active-active load balancing

Answer

Disaster recovery as a service (DRaaS)

Answer

High availability across availability zones

Question 15

A company hosts a critical application on a public cloud provider. The solution is designed with a set of pre-configured virtual machines that are kept powered off in a different availability zone. In the event of a failure in the primary zone, the standby VMs are automatically started, and traffic is rerouted. This design primarily addresses which of the following cloud computing characteristics?

Accepted Answer

Disaster recovery. The design described—pre-configured VMs kept powered off in a different availability zone, automatically started on failure, with traffic rerouted—is a classic warm standby disaster recovery (DR) pattern. Disaster recovery focuses on restoring operations after a major failure or disaster, often in a secondary site or zone, which matches this scenario. High availability (HA) typically uses active-active or active-passive configurations with automatic failover, but the VMs here are powered off, not running, so this is DR, not HA.

Answer

High availability

Answer

Fault tolerance

Answer

Scalability