220-1201 Practice Test 7 — 10 Questions

Question 1

A user reports that their internet connection is extremely slow, and they notice the modem's 'DSL' light is blinking. They have a DSL connection. What does the blinking DSL light indicate?

Accepted Answer

The modem is trying to establish a DSL sync.. A blinking DSL light on a modem indicates that the modem is actively attempting to establish synchronization (sync) with the DSLAM (Digital Subscriber Line Access Multiplexer) at the provider's central office. This process involves training the line to negotiate a stable connection speed and protocol, such as ADSL or VDSL, and typically takes 30–60 seconds. A solid DSL light confirms successful sync, while a blinking light means the handshake is still in progress or has failed.

Answer

The modem is receiving data.

Answer

The modem is not connected to the phone line.

Answer

The modem has a firmware error.

Question 2

A user reports that they cannot access any websites, but they can ping the IP address of a public DNS server (8.8.8.8). What is the most likely misconfigured network service?

Accepted Answer

DNS. The user can ping 8.8.8.8, confirming that IP connectivity and routing are working, but cannot access websites by name. This indicates that the system cannot resolve domain names to IP addresses, which is the function of DNS. A misconfigured DNS server address (e.g., pointing to a non-existent or unreachable DNS server) would cause this exact symptom.

Answer

DHCP

Answer

NAT

Answer

Proxy

Question 3

A small office uses a legacy 2.4 GHz wireless b/g router. Employees report frequent disconnects and slow speeds, especially when the microwave is used in the break room. Which change would most directly reduce interference in this scenario?

Accepted Answer

Upgrade to a dual-band router and connect clients to the 5 GHz SSID.. The legacy 2.4 GHz router operates in the same frequency band as microwave ovens, which emit broadband interference around 2.45 GHz. Upgrading to a dual-band router and moving clients to the 5 GHz SSID directly avoids this interference because 5 GHz is not affected by microwave emissions, providing a cleaner RF environment and more available channels.

Answer

Enable WPA3 encryption on the router.

Answer

Increase the router's transmit power to maximum.

Answer

Change the 2.4 GHz channel from 6 to 11.

Question 4

A technician is troubleshooting a network where users can access internal resources but cannot reach any external websites. The internal network uses a proxy server. The technician finds that the proxy server is configured to use a specific protocol to forward requests to the internet. Which protocol is the proxy server most likely using to communicate with external web servers?

Accepted Answer

HTTP. The proxy server is most likely using HTTP (Hypertext Transfer Protocol) to forward requests to external web servers. Since users are accessing internal resources but cannot reach external websites, the proxy server acts as an intermediary for web traffic. HTTP is the standard protocol for web communication, and proxy servers typically use HTTP (or HTTPS) to forward client requests to internet web servers, as it allows the proxy to cache, filter, and modify web traffic.

Answer

FTP

Answer

DNS

Answer

SNMP

Question 5

A technician is configuring a new workstation for a secure environment. The policy requires that only signed operating systems can boot. Which UEFI feature should be enabled?

Accepted Answer

Enable Secure Boot. Secure Boot ensures that only software signed with trusted certificates can boot. This prevents unauthorized bootloaders and rootkits. This tests knowledge of UEFI security features.

Answer

Enable Legacy Boot (CSM)

Answer

Enable TPM

Answer

Set boot order to network first

Question 6

A small office uses an inkjet printer that has not been used for two weeks. Now, the prints show missing colors and horizontal white lines. What should be done first to resolve this?

Accepted Answer

Run the printhead cleaning cycle. Inkjet printers that sit idle often have dried ink in the printhead nozzles, causing missing colors or lines. Running the printer's built-in printhead cleaning cycle uses ink to flush the nozzles. If that fails, a manual cleaning or replacement may be needed.

Answer

Replace the ink cartridges

Answer

Update the printer driver

Answer

Replace the printer

Question 7

A technician is installing a new LCD monitor for a user who does photo editing. The user complains that colors appear washed out compared to their old CRT monitor. What should the technician adjust first?

Accepted Answer

Adjust the color settings in the monitor's on-screen display.. LCD monitors often have different color gamuts and settings than CRTs. The most straightforward fix is to adjust the color calibration settings in the monitor's OSD or OS to improve color accuracy.

Answer

Replace the video cable with a DVI cable.

Answer

Update the graphics driver.

Answer

Set the resolution to the monitor's native resolution.

Question 8

A law office wants to enable secure printing on their multifunction device so that users must enter a PIN at the printer before their documents print. The printer supports this feature. What must be configured to make this work?

Accepted Answer

Configure user authentication and PIN codes in the printer's settings.. Secure printing requires user authentication at the device. The printer must have user accounts or a PIN code system configured, and users must select 'Secure Print' or 'Hold Print' from the driver. The printer then releases the job only after the correct PIN is entered.

Answer

Enable SNMP on the printer.

Answer

Install a print server on the network.

Answer

Update the printer driver to the latest version.

Question 9

A user reports that when they scan a document to email from the office multifunction printer, the email never arrives. The printer shows a 'Connection to SMTP server failed' error. What is the most likely cause?

Accepted Answer

The SMTP server address or port is configured incorrectly.. This question tests knowledge of scan-to-email configuration. The SMTP server address or authentication credentials are the most common issues when a multifunction device cannot send email. Checking the SMTP settings in the printer's network configuration should resolve the problem.

Answer

The printer's IP address is set to static.

Answer

The toner cartridge is low.

Answer

The printer is out of paper.

Question 10

A company uses a cloud-based customer relationship management (CRM) application. The vendor handles all updates, security patches, and infrastructure maintenance. Which cloud service model does this represent?

Accepted Answer

Software as a Service (SaaS). This scenario describes Software as a Service (SaaS), where the provider delivers a complete application over the internet. The user only needs a web browser and does not manage the underlying OS, servers, or updates. IaaS would give virtual machines, PaaS would provide a development platform, and DaaS would deliver virtual desktops.

Answer

Infrastructure as a Service (IaaS)

Answer

Platform as a Service (PaaS)

Answer

Desktop as a Service (DaaS)