220-1201 Practice Test 18 — 15 Questions

Question 1

A user tries to scan a document to a network folder from the multifunction printer, but receives 'Access Denied' error. The printer has been configured with the folder path and credentials. What is the most likely issue?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The user account used for scanning does not have write permissions to the folder.. Scan-to-network-folder requires the printer to have write permissions to the shared folder. Even if the path is correct, the credentials used must have 'Write' or 'Modify' permissions on that folder. This is a common misconfiguration.

Answer

The printer's IP address has changed.

Answer

The network folder share name has a typo.

Answer

The printer's hard drive is full.

Question 2

During a printer installation, the setup wizard asks for the printer's IP address. The multifunction device is connected via Ethernet and has a static IP. Where can you find the IP address on the printer itself?

Accepted Answer

By pressing the 'Home' button, then navigating to 'Network Settings' or 'Information'.. This question tests basic printer configuration knowledge. Most multifunction printers have a control panel menu that displays network settings, including the IP address. Alternatively, printing a configuration page from the printer's menu will show the IP.

Answer

On the back of the printer near the Ethernet port.

Answer

By looking at the toner cartridge label.

Answer

By checking the DHCP server logs on the network.

Question 3

A technician is configuring a new database server that needs to accept remote connections from client applications using the default port for MySQL. Which port should be opened in the firewall?

Accepted Answer

3306. MySQL uses port 3306 by default for client connections. Opening this port allows remote database access.

Answer

1433

Answer

1521

Answer

5432

Question 4

A multifunction printer is connected to a network via Ethernet and also has a USB port for direct printing. A user plugs a USB flash drive into the printer to print a PDF, but the printer does not recognize the drive. The drive works on other computers. What is the most likely cause?

Accepted Answer

The USB flash drive is formatted as NTFS, which the printer does not support.. Multifunction printers often have limitations on USB drive compatibility. The most common issues are the file system format (e.g., exFAT vs. FAT32) or the drive's power draw. Many printers only support FAT32 formatted drives, and some USB 3.0 drives may not be recognized due to power or protocol differences.

Answer

The PDF file is password-protected.

Answer

The printer's USB port is only for service use.

Answer

The printer's IP address is conflicting with another device.

Question 5

A user reports that a virtual machine running on a workstation is extremely slow, especially during high I/O operations. The host has 16 GB of RAM, an SSD, and a quad-core CPU. The VM is configured with 8 GB RAM and 4 vCPUs. What is the most likely cause of the performance issue?

Accepted Answer

The VM has too many virtual CPUs assigned. This question tests resource allocation awareness. Over-allocating vCPUs can cause contention as the hypervisor tries to schedule multiple virtual CPUs on limited physical cores, leading to performance degradation. The correct answer is to reduce the vCPU count.

Answer

The host does not have enough RAM for the VM

Answer

The SSD is too slow for virtualization

Answer

The VM is using a dynamic disk instead of a fixed-size disk

Question 6

A user complains that a virtual machine running on a laptop shuts down unexpectedly when the laptop is unplugged from power. The host has power management settings set to 'Balanced'. What is the most likely cause?

Accepted Answer

The host's power plan is set to 'Balanced', causing the host to sleep when unplugged. Power management settings can put the host to sleep or reduce performance, causing the VM to crash or shut down. The VM relies on the host's power state; changing the plan to 'High Performance' prevents sleep.

Answer

The VM's virtual BIOS is set to power off on AC loss

Answer

The VM is configured with insufficient RAM

Answer

The laptop's battery is failing and cannot supply power

Question 7

A technician is troubleshooting a server that uses a RAID 5 array with three 2 TB HDDs. The array reports 4 TB of usable space. One drive fails. What is the immediate impact on data availability?

Accepted Answer

The array continues to function, but performance may decrease until the drive is replaced.. RAID 5 can tolerate one drive failure without data loss because parity data is distributed across all drives. The array will continue to operate in a degraded state until the failed drive is replaced and rebuilt. A second failure would cause data loss.

Answer

All data is lost because RAID 5 cannot handle any drive failures.

Answer

The usable capacity drops to 2 TB until the drive is replaced.

Answer

The array automatically switches to RAID 0 to maintain performance.

Question 8

A user receives an error when trying to access a cloud application: 'This application is not available in your region.' The user is traveling abroad. Which cloud concept is most likely causing this restriction?

Accepted Answer

Geolocation. This scenario tests understanding of geolocation restrictions in cloud services. Many cloud applications use geolocation to enforce licensing, compliance, or content restrictions based on the user's physical location. High availability, multi-tenancy, and resource pooling are unrelated to region-based access controls.

Answer

High availability

Answer

Multi-tenancy

Answer

Resource pooling

Question 9

A technician is deploying a cloud-based application that requires a specific operating system and database. The company wants to avoid managing the underlying OS and patches. Which cloud service model should be used?

Accepted Answer

Platform as a Service (PaaS). This question tests the distinction between PaaS and other service models. Platform as a Service (PaaS) provides a managed platform including OS, runtime, and database, allowing the customer to focus on deploying their application without patching the OS. IaaS gives full control but requires OS management, SaaS is a finished application, and DaaS is for virtual desktops.

Answer

Infrastructure as a Service (IaaS)

Answer

Software as a Service (SaaS)

Answer

Desktop as a Service (DaaS)

Question 10

A technician is upgrading a server CPU and needs to select a processor that supports ECC memory. Which CPU feature is required for ECC support?

Accepted Answer

Memory controller. ECC memory requires support from the CPU's memory controller. Not all CPUs support ECC; it is typically found in workstation or server-class processors. This question tests knowledge of CPU features beyond just speed and cores.

Answer

Integrated GPU

Answer

Hyper-Threading

Answer

Overclocking capability

Question 11

A small office uses a single router with four switch ports. Users on port 4 cannot access the internet, but they can communicate with each other. Port 4's LED is solid green. What is the most likely cause?

Accepted Answer

Port 4 is assigned to a different VLAN without internet access.. This scenario tests understanding of VLANs and router configuration. Inter-VLAN routing is required for different VLANs to reach the internet. If port 4 is on a different VLAN without a route to the internet, users can talk locally but not externally.

Answer

Port 4 is administratively disabled.

Answer

The cable on port 4 is faulty.

Answer

The router's DHCP pool is exhausted.

Question 12

A technician upgrades a workstation from Windows 10 to Windows 11, but the installation fails with an error that the system does not support TPM 2.0. The CPU is compatible. What must the technician do in UEFI to resolve this?

Accepted Answer

Enable the TPM device in UEFI security settings. Windows 11 requires TPM 2.0, which may be disabled in UEFI by default. The technician must enable the TPM device in the security settings. This tests knowledge of TPM configuration and its role in system requirements.

Answer

Enable Secure Boot and set it to Windows UEFI mode

Answer

Disable CSM and set boot mode to UEFI only

Answer

Update the UEFI firmware to the latest version

Question 13

A technician is upgrading a server CPU to improve multi-threaded performance for a virtualization host. The current CPU has 8 cores and 16 threads. Which of the following specifications is most important to consider for compatibility?

Accepted Answer

CPU socket type. CPU upgrades require careful consideration of socket type, chipset support, and BIOS compatibility. The socket is the most critical physical compatibility factor.

Answer

CPU clock speed

Answer

CPU core count

Answer

CPU TDP

Question 14

A technician is troubleshooting a desktop PC that will not power on. The power supply unit (PSU) has a 24-pin main connector and a 4+4 pin CPU connector. The motherboard has a 24-pin ATX connector and an 8-pin EPS connector. How should the technician connect the CPU power?

Accepted Answer

Combine the 4+4 pin into an 8-pin EPS connector. The 4+4 pin CPU connector can be used as an 8-pin EPS connector by combining the two halves, which is standard for modern motherboards. This tests knowledge of PSU connector configurations and motherboard compatibility. Incorrectly using a 6+2 pin PCIe connector could damage components.

Answer

Connect the 4+4 pin as a 4-pin connector only

Answer

Use a 6+2 pin PCIe power connector

Answer

Leave the CPU power unconnected

Question 15

A laptop's touchpad is not working correctly; the cursor jumps erratically. You have already updated the driver and checked for debris. What hardware component should you inspect or replace next?

Accepted Answer

Reseat the touchpad ribbon cable on the motherboard.. This question tests systematic troubleshooting of input devices. After ruling out software and debris, the next step is to check the touchpad's ribbon cable connection to the motherboard. A loose or damaged cable can cause erratic behavior. Replacing the touchpad itself is a later step.

Answer

Replace the entire keyboard assembly.

Answer

Replace the laptop's LCD screen.

Answer

Reinstall the operating system.