SNOW-CSA Reporting, SLA and Imports Practice Question
Which two actions should be taken to ensure a dashboard is visible to all members of the 'service_desk' role? (Choose two.)
⚠ Common exam trap
It's easy for candidates to confuse visibility settings (Public vs. role-based ACL) with navigation or homepage placement, leading candidates to think that adding a dashboard to a module or publishing it to a homepage automatically grants read access.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the dashboard's visibility to 'Public'.
Setting a dashboard's visibility to 'Public' (Option A) makes it accessible to all users, including those in the 'service_desk' role, without requiring individual ACL entries. This is the simplest method to ensure universal visibility within the instance. Additionally, configuring the 'Can read' ACL (Option D) to explicitly include the 'service_desk' role grants read-level access, which is necessary when the dashboard is not set to Public but must be restricted to specific roles. Together, these actions ensure the dashboard is visible to all members of the 'service_desk' role.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Set the dashboard's visibility to 'Public'.
Why this is correct
Public dashboards are visible to all users, including service_desk members.
- ✗
Add the dashboard to a module in the application menu.
Why it's wrong here
Menu placement does not affect visibility permissions.
- ✗
Publish the dashboard to a homepage.
Why it's wrong here
Publishing to a homepage does not bypass ACLs.
- ✓
Set the dashboard's 'Can read' ACL to include the service_desk role.
Why this is correct
This ACL grants read access specifically to the role.
- ✗
Grant the 'report_admin' role to all service desk members.
Why it's wrong here
report_admin grants full access but is not a minimal solution.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.