SNOW-CSA Reporting, SLA and Imports Practice Question
Which THREE options are valid fields in an SLA definition?
⚠ Common exam trap
ServiceNow often tests the misconception that 'Reset condition' or 'Exclusion condition' are valid fields, when in fact ServiceNow only uses 'Start condition', 'Stop condition', and 'Breach condition' as the core condition fields in an SLA definition.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Breach condition
In ServiceNow SLA definitions, the 'Breach condition' is a valid field that defines the condition under which the SLA is considered breached, typically based on a time threshold. This field is essential for triggering breach notifications and escalations when the SLA target is not met.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reset condition
Why it's wrong here
Not a standard field in SLA definition.
- ✓
Breach condition
Why this is correct
Defines when SLA is breached.
- ✗
Exclusion condition
Why it's wrong here
No such field; use schedule instead.
- ✓
Stop condition
Why this is correct
Defines when SLA timer stops.
- ✓
Start condition
Why this is correct
Defines when SLA timer starts.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.