Reporting, SLA and Imports →easyMultiple ChoiceObjective-mapped

SNOW-CSA Reporting, SLA and Imports Practice Question

Exhibit

Refer to the exhibit.
```
if (current.state == 2) {
    return true;
} else {
    return false;
}
```

The SLA condition script above is used in an SLA definition. Standard incident states are: 1=New, 2=In Progress, 3=On Hold, 6=Resolved, 7=Closed. What is the effect of this condition?

⚠ Common exam trap

Watch out — candidates often assume the SLA starts on the first standard state (New) or on 'In Progress', but the condition explicitly excludes those values, so the SLA only starts for non-standard states—often a custom 'Active' state that is not listed in the standard incident state values.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The SLA starts when the incident state is 'Active'

The condition script evaluates the incident state and returns true when the state is not 1 (New), 2 (In Progress), 3 (On Hold), 6 (Resolved), or 7 (Closed). Since the standard states are numeric, any state value that does not match these numbers—such as a custom state labeled 'Active' with a value like 4 or 5—will cause the script to return true, starting the SLA. This is why option B is correct: the SLA starts when the incident state is 'Active', assuming 'Active' is a custom state not in the standard list.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The SLA does not start for any state
Why it's wrong here
The SLA does not start for any state. This is incorrect because the condition script returns true for states not in the standard list, so the SLA does start for some states, such as a custom 'Active' state.
✓
The SLA starts when the incident state is 'Active'
Why this is correct
The SLA starts when the incident state is 'Active'. This is correct because the condition script excludes standard numeric states (1,2,3,6,7), so it returns true for non-standard states like a custom 'Active' state, allowing the SLA to start.
✗
The SLA starts when the incident state is 'In Progress'
Why it's wrong here
The SLA starts when the incident state is 'In Progress'. This is incorrect because 'In Progress' has a state value of 2, which is explicitly excluded by the condition script (it checks if state is not 1,2,3,6,7), so the SLA would not start for 'In Progress'.
✗
The SLA starts when the incident state is 'New'
Why it's wrong here
The SLA starts when the incident state is 'New'. This is incorrect because 'New' has a state value of 1, which is excluded by the condition script, so the SLA would not start for 'New'.

Visual reference

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SNOW-CSA Reporting, SLA and Imports Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

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