Service Catalog and Workflows →mediumMultiple ChoiceObjective-mapped

SNOW-CSA Service Catalog and Workflows Practice Question

Exhibit

sys_flow_context table record:

Flow: 'Software Approval Flow'
Triggered by: Catalog Task 'TASK001001' (state: Work In Progress)
Current step: 'Approval Step' (name: 'Manager Approval')
Step state: 'Waiting'
Conditions evaluated:
- 'cost' > 5000: true
- 'category' is 'software': true

Sysapproval_approver table:
Approver: John Doe
State: requested
Comments: empty

Sysapproval_group table:
Group: IT Managers
State: waiting
Members: Jane Smith (pending), Bob Lee (pending)

Refer to the exhibit. A catalog task for a software request with cost $6000 is in progress. The flow is waiting at the 'Manager Approval' step. What is the current approval state?

⚠ Common exam trap

ServiceNow often tests the distinction between individual and group approvals, where candidates mistakenly assume a specific person must approve when the approval is actually assigned to a group.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Approval is waiting for any member of IT Managers group to approve or reject

The flow is waiting at the 'Manager Approval' step, which is configured to use the 'IT Managers' approval group. In ServiceNow, when an approval is assigned to a group, the approval state shows as 'Waiting for approval' until any member of that group approves or rejects it. Since the task is still in progress and the flow is paused at this step, the current approval state is that it is waiting for any member of the IT Managers group to act.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Approval has been approved by Jane Smith
Why it's wrong here
Incorrect. Jane Smith's state is pending, not approved.
✓
Approval is waiting for any member of IT Managers group to approve or reject
Why this is correct
Correct. The group is in waiting state, and its members are pending.
✗
Approval is waiting for John Doe
Why it's wrong here
Incorrect. John Doe is not in the IT Managers group; his record is unrelated.
✗
Approval has been rejected by Bob Lee
Why it's wrong here
Incorrect. Bob Lee's state is pending, not rejected.

Go deeper

SNOW-CSA Service Catalog and Workflows Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question