A company needs to import user records from a CSV file into the User [sys_user] table. The file contains a 'department' column that should map to the 'department' field in ServiceNow. However, the department values in the CSV are full names (e.g., 'Human Resources'), but the department field in ServiceNow uses a reference to the Department [cmn_department] table. What is the best practice for handling this import?
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The trap here is that candidates often confuse a before business rule (which runs after insert) with...