Application Rules, ACL and Notifications →easyMultiple ChoiceObjective-mapped

SNOW-CSA Application Rules, ACL and Notifications Practice Question

Exhibit

Refer to the exhibit.

```
Notification: "Incident Created"
Table: incident
When to send: 
  - Condition: State changes to 'new'
Who will receive: 
  - Recipients: Assigned user
  - Also send to: Caller
Email template: (none)
```

A user creates an incident via self-service portal. The incident state is set to 'new'. The assigned user is empty. The caller is the user. The notification is active.

Based on the exhibit, who will receive the email notification?

⚠ Common exam trap

Candidates often assume that the assigned user always receives notifications by default, but ServiceNow requires explicit selection of the 'Assigned user' checkbox in the notification record for that to happen.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The caller only.

The exhibit shows that the 'Caller' checkbox is selected in the notification's 'Who will receive' configuration, while the 'Assigned user' checkbox is not selected. In ServiceNow, when only the 'Caller' option is checked, the notification is sent exclusively to the user listed as the caller on the record, regardless of who the record is assigned to.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
No one receives the email.
Why it's wrong here
Caller receives.
✓
The caller only.
Why this is correct
Caller is set and receives.
✗
The assigned user only.
Why it's wrong here
Assigned user is empty.
✗
Both assigned user and caller.
Why it's wrong here
Assigned user is empty.

Go deeper

SNOW-CSA Application Rules, ACL and Notifications Practice Question

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question