SNOW-CSA Reporting, SLA and Imports Practice Question
An SLA definition has a duration of 8 hours and a schedule of 9am-5pm weekdays. An incident is updated to a state that triggers the SLA at 3pm on Friday. What is the expected breach time?
⚠ Common exam trap
The trap here is that candidates often forget that the SLA clock pauses outside the defined schedule and incorrectly calculate the breach time by adding the full 8 hours to the trigger time, leading to a wrong answer like 11pm Friday or ignoring the weekend entirely.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
3pm Monday
The SLA is defined with a duration of 8 hours and a schedule of 9am-5pm weekdays. The incident triggers the SLA at 3pm on Friday. Since the SLA clock only runs during the defined schedule (9am-5pm weekdays), only 2 hours of the 8-hour duration are consumed on Friday (3pm to 5pm). The remaining 6 hours must be completed starting at 9am on Monday, resulting in a breach time of 3pm on Monday.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
11am Monday
Why it's wrong here
This would be if only 4 business hours remained (2+2).
- ✗
7pm Friday
Why it's wrong here
This would be if 8 actual hours elapsed, ignoring schedule.
- ✗
9am Monday
Why it's wrong here
This is when the schedule resumes, not the breach time.
- ✓
3pm Monday
Why this is correct
2 hours Friday + 6 hours Monday = 8 business hours.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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