SNOW-CSA Database Administration and CMDB Practice Question
An administrator needs to enforce data consistency in the CMDB. Which two methods are effective for ensuring CI data quality? (Choose two.)
⚠ Common exam trap
Test-takers frequently confuse reconciliation rules (which handle data source conflicts) with data certification policies (which enforce quality standards), leading them to select option E instead of A.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configuring data certification policies.
Data certification policies in ServiceNow require CI owners to periodically attest to the accuracy of their CI data, ensuring accountability and ongoing data quality. CMDB Data Manager dashboards provide real-time visibility into data quality metrics, such as completeness and compliance, enabling administrators to identify and address issues proactively. Together, these methods enforce data consistency without manual CSV exports or regular CI Class Manager runs.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configuring data certification policies.
Why this is correct
Certification policies require CI owners to regularly attest to the accuracy of their data.
- ✓
Enabling CMDB Data Manager dashboards.
Why this is correct
Dashboards highlight data quality metrics and discrepancies, enabling proactive remediation.
- ✗
Exporting CMDB data to CSV for manual review.
Why it's wrong here
Manual reviews are inefficient and not scalable for continuous quality assurance.
- ✗
Running the CI Class Manager regularly.
Why it's wrong here
CI Class Manager is used to manage class hierarchy, not directly ensure data quality.
- ✗
Setting up reconciliation rules.
Why it's wrong here
Reconciliation rules help identify and merge duplicates but do not enforce ongoing data quality.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.