SNOW-CSA Database Administration and CMDB Practice Question
An administrator needs to create a new CI class for 'Database Instance' that extends the existing 'cmdb_ci' table. Which tool should be used?
⚠ Common exam trap
Many exam-takers confuse general table creation (System Definition > Tables) with CMDB-specific class creation, not realizing that CI Class Manager enforces CSDM compliance and proper CI lifecycle management.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
CI Class Manager
The CI Class Manager is the dedicated tool in ServiceNow for creating and managing Configuration Item (CI) classes, including extending existing tables like 'cmdb_ci' to create a new 'Database Instance' class. It provides a guided interface to define class hierarchy, attributes, and relationships specific to CMDB, ensuring proper alignment with the Common Service Data Model (CSDM).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
System Definition > Tables
Why it's wrong here
While tables can be created manually, CI Class Manager provides proper CMDB integration.
- ✗
CMDB Data Manager
Why it's wrong here
Data Manager handles data operations, not schema changes.
- ✓
CI Class Manager
Why this is correct
CI Class Manager is designed to create and manage CI classes.
- ✗
Studio
Why it's wrong here
Studio is for application development, not specifically for CI class creation.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.