SNOW-CSA Database Administration and CMDB Practice Question
An administrator needs to archive old incident records to reduce the size of the incident table. Which approach is recommended for optimal performance?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the 'Archive' functionality in the Application Navigator.
ServiceNow's built-in Archive functionality is the recommended approach to reduce table size. It automatically moves old records to a separate archive table, preserving referential integrity and application logic, while freeing up space in the incident table. Option A is incorrect because the 'Delete Records' module permanently removes records, not archives them. Option C is incorrect because direct database deletion bypasses ServiceNow's safeguards and can corrupt data. Option D is incorrect because manually copying and deleting records is complex, error-prone, and not scalable; the Archive feature handles this efficiently.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use the 'Delete Records' module to remove records older than 6 months.
Why it's wrong here
Deleting records is irreversible and not archival; the module does not preserve data.
- ✓
Use the 'Archive' functionality in the Application Navigator.
Why this is correct
Archive is the recommended method to safely move old records to an archive table.
- ✗
Delete records older than 6 months directly from the database.
Why it's wrong here
Direct database access is unsupported and risky; can break application references.
- ✗
Create a scheduled job to copy records to a custom table and then delete from incident table.
Why it's wrong here
This custom approach is prone to errors and lacks the built-in safeguards of the Archive feature.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.