SNOW-CSA Reporting, SLA and Imports Practice Question
An administrator has configured a report on the Incident table showing the count of incidents by assignment group. The report shows data for the current week, but the numbers seem too low. The administrator suspects that incidents resolved before the current week are not being included. What should the administrator check first?
⚠ Common exam trap
Watch out — candidates often confuse the 'Time scale' setting (which controls time-based grouping on the x-axis) with the report filter (which controls which records are included), leading them to incorrectly select Option A.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the condition (prompt) filter of the report to see if there is a time-based filter that limits to the current week.
The report's condition filter (often called a 'prompt' or 'filter condition') directly controls which records are included. If a time-based condition like 'Opened > Current week' or 'Resolved > Current week' is applied, it would exclude incidents resolved before the current week, causing the low count. The administrator should first inspect the filter conditions to see if such a restriction exists.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check the 'Time scale' setting and ensure it is set to 'All' instead of 'Current week'.
Why it's wrong here
Time scale is not a standard report setting; it's the filter that controls date range.
- ✗
Check the type of the report (e.g., bar chart vs pie chart) as some types only show aggregated data.
Why it's wrong here
Report type does not affect data inclusion.
- ✓
Check the condition (prompt) filter of the report to see if there is a time-based filter that limits to the current week.
Why this is correct
The filter may be set to 'Created on this week' which excludes older incidents.
- ✗
Check the 'Group by' field to ensure it is set to 'Assigned to' instead of 'Assignment group'.
Why it's wrong here
Group by field determines aggregation, not data filtering.
Visual reference
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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