SNOW-CSA Service Catalog and Workflows Practice Question
A workflow on a catalog item has a 'Set Values' activity that sets the variable 'state' to 'approved'. The workflow then proceeds to a 'Task' activity. However, the task is never created. The log shows the workflow completed successfully. What is a possible reason?
⚠ Common exam trap
Test-takers frequently assume a 'Set Values' activity always leads to the next activity executing, but they overlook that the 'Task' activity itself has a condition that can prevent its execution even when the workflow completes successfully.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The condition on the 'Task' activity evaluated to false
The 'Task' activity in a ServiceNow workflow has a condition property that must evaluate to true for the task to be created. If the condition evaluates to false, the workflow engine skips the activity entirely and continues to the next step, logging the workflow as completed successfully without creating the task. This matches the symptom where the 'Set Values' activity runs (setting state to 'approved') but no task appears.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The condition on the 'Task' activity evaluated to false
Why this is correct
The Task activity's condition determines whether the task is created. If false, no task is created.
- ✗
The 'Set Values' activity failed silently
Why it's wrong here
If it failed, the workflow might not have completed successfully.
- ✗
The catalog item's 'Run workflow' flag is unchecked
Why it's wrong here
If the flag were unchecked, the workflow would not run at all.
- ✗
The workflow is set to run asynchronously and the task is delayed
Why it's wrong here
Asynchronous workflows still create tasks eventually.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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