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Reporting, SLA and ImportseasyMultiple ChoiceObjective-mapped

SNOW-CSA Reporting, SLA and Imports Practice Question

A user wants to create a report that shows the number of incidents by category for each month. Which report type best achieves this?

⚠ Common exam trap

Watch out — candidates often choose a pie chart or line chart because they focus on one dimension (category or time) without realizing that a grouped bar chart is required to simultaneously display both the category breakdown and the monthly comparison.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Bar chart with category on X-axis, count on Y-axis, and group by month.

A bar chart with category on the X-axis, count on the Y-axis, and grouping by month directly visualizes the number of incidents per category for each month. This report type uses a grouped bar chart, which allows the viewer to compare incident counts across categories while seeing the monthly breakdown side by side, fulfilling the user's requirement to show both dimensions clearly.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Bar chart with category on X-axis, count on Y-axis, and group by month.

    Why this is correct

    A bar chart with category on the X-axis, count on the Y-axis, and grouping by month directly visualizes the number of incidents per category for each month. This report type uses a grouped bar chart, which allows the viewer to compare incident counts across categories while seeing the monthly breakdown side by side, fulfilling the user's requirement to show both dimensions clearly.

  • Bar chart with category on X-axis and count on Y-axis.

    Why it's wrong here

    Identical to option A but is marked as incorrect. Since only one answer can be correct, and A is the intended correct answer, this duplication makes B incorrect. Selecting this option would result in a wrong answer.

  • List report with category and month columns.

    Why it's wrong here

    A list report displays raw data but does not aggregate counts visually.

  • Pie chart by category.

    Why it's wrong here

    A pie chart shows proportion of categories but cannot incorporate a time dimension.

  • Line chart with date on X-axis and count on Y-axis.

    Why it's wrong here

    A line chart can show trend over time but not category breakdown without multiple series.

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.