SNOW-CSA Application Rules, ACL and Notifications Practice Question
A user reports that they are unable to see any records in the 'incident' table, even though they have the itil role. The administrator checks the ACLs and finds that there are no read ACLs defined for the incident table. What will happen?
⚠ Common exam trap
Many candidates assume the itil role provides blanket read access to the incident table, but ServiceNow requires explicit read ACLs to grant that access; without them, the implicit deny blocks all users, including itil role holders.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
No users can read any incident records.
In ServiceNow, if no read ACLs are defined for a table, the system defaults to a 'deny all' behavior. This means that no users, including those with the itil role, can read any records in the incident table. The itil role grants access to incident records only when a read ACL explicitly allows it; without any read ACL, the implicit denial takes effect.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The system will create a default read ACL that grants access to the itil role.
Why it's wrong here
Wrong: ServiceNow does not auto-generate ACLs.
- ✗
All users can read all incident records.
Why it's wrong here
Wrong: No ACL means no access granted.
- ✓
No users can read any incident records.
Why this is correct
Correct: No read ACL denies all read access.
- ✗
Only users with the admin role can read incident records.
Why it's wrong here
Wrong: Admin role typically has a separate ACL, but it's not automatic.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.