SNOW-CSA Application Rules, ACL and Notifications Practice Question
A user is able to view records in the Incident table but cannot edit them. Which ACL type is preventing the edit?
⚠ Common exam trap
Many exam-takers confuse the write ACL with the read ACL, thinking that if they can see the record, they should be able to edit it, but ServiceNow separates these permissions distinctly.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
write
(write). In ServiceNow, the write ACL controls the ability to update or edit existing records. Since the user can view records (read ACL allows this) but cannot edit them, the write ACL is the one blocking the operation. The write ACL is evaluated when a user attempts to modify a record after it has been created.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
write
Why this is correct
Write ACL controls the ability to update records.
- ✗
read
Why it's wrong here
Read ACL allows viewing, not editing.
- ✗
create
Why it's wrong here
Create ACL controls inserting new records.
- ✗
delete
Why it's wrong here
Delete ACL controls deleting records.
Visual reference
Go deeper
Related to this question
About these practice questions
One of 504 original SNOW-CSA practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.