SNOW-CSA Reporting, SLA and Imports Practice Question
A ServiceNow administrator needs to create a report that shows all incidents with a priority of '1 - Critical' that have been assigned to the 'Hardware' assignment group. The report should only include incidents that were created in the last 30 days. Which approach should the administrator take to create this report?
⚠ Common exam trap
Many exam-takers confuse the 'Created on is relative' condition (which does not exist) with the correct 'On or after (relative)' syntax, or they mistakenly use the 'Tasks' table thinking it will automatically filter to incidents, when in fact it requires an explicit 'Type = Incident' condition.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a report using the 'Incidents' module, add a condition for 'Priority equals 1 - Critical' AND 'Assignment group equals Hardware', then use the 'Created on' condition with 'On or after (relative) today - 30 days'.
It uses the 'Incidents' module (which automatically restricts the report to the Incident table) and applies the correct condition syntax for a relative date range: 'On or after (relative) today - 30 days'. This ensures only incidents created within the last 30 days are included, while the other conditions filter for priority '1 - Critical' and assignment group 'Hardware'.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a report using the 'Tasks' table, filter by 'Incident' and then apply the conditions for priority, assignment group, and created on.
Why it's wrong here
Using the Tasks table adds unnecessary complexity; the Incidents module is the direct source for incident reports.
- ✗
Create a report using the 'Incidents' module, add a condition for 'Priority equals 1 - Critical' AND 'Assignment group equals Hardware' AND 'Created on is relative today - 30 days'.
Why it's wrong here
Incorrect syntax for relative condition; should be 'On or after' rather than 'is'.
- ✗
Create a report using the 'Assignment groups' module, then filter incidents with priority critical.
Why it's wrong here
The Assignment groups module does not provide a direct way to filter incident records; it is used for group-level reporting.
- ✓
Create a report using the 'Incidents' module, add a condition for 'Priority equals 1 - Critical' AND 'Assignment group equals Hardware', then use the 'Created on' condition with 'On or after (relative) today - 30 days'.
Why this is correct
Correctly uses the Incidents module, proper conditions, and the correct relative date condition.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.