SNOW-CSA Database Administration and CMDB Practice Question
A ServiceNow administrator needs to create a database view that combines data from the cmdb_ci_server table and the cmdb_ci_netgear table. What is the correct method to achieve this?
⚠ Common exam trap
Candidates often confuse the Database Views module with reporting features or CMDB tools, assuming a report or CMDB Explorer can produce a queryable table, when only Database Views creates a true SQL-level join view.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the Database Views module to create a view with join conditions.
The Database Views module in ServiceNow allows administrators to create a view that combines data from multiple tables using SQL-like join conditions. This is the standard, no-code method to create a virtual table that merges fields from cmdb_ci_server and cmdb_ci_netgear without modifying the underlying schema or duplicating data.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use the CMDB Explorer to merge CI classes.
Why it's wrong here
CMDB Explorer is for managing CI class hierarchy, not creating views.
- ✗
Write a custom script to join tables and store results in a new table.
Why it's wrong here
This is not the standard ServiceNow approach.
- ✗
Create a report and save it as a view.
Why it's wrong here
Reports cannot be saved as database views.
- ✓
Use the Database Views module to create a view with join conditions.
Why this is correct
Database Views is the correct feature for creating views.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.