SNOW-CSA Reporting, SLA and Imports Practice Question
A scheduled report is set to run daily but does not execute. What is the most likely cause?
⚠ Common exam trap
ServiceNow often tests the misconception that schedule inactivity is the primary cause, but the trap here is that a schedule can be active yet fail to execute if its creator is inactive, a subtle distinction that candidates overlook.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user who created the schedule is inactive.
ServiceNow schedules are tied to the user who created them. If that user becomes inactive, the system disables the schedule to prevent unauthorized execution. The scheduled report will not run until the user is reactivated or the schedule is reassigned to an active user.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The schedule is not active.
Why it's wrong here
The stem states it is set to run daily, implying active.
- ✗
The report is not shared.
Why it's wrong here
Sharing affects visibility, not execution.
- ✗
The report contains too many rows.
Why it's wrong here
Row count may affect performance but not schedule execution.
- ✓
The user who created the schedule is inactive.
Why this is correct
Inactive users cause scheduled jobs to stop.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.