SNOW-CSA Reporting, SLA and Imports Practice Question
A report is created but shows no data. The table and conditions appear correct. What is the most likely cause?
⚠ Common exam trap
Test-takers frequently assume a report with correct table and conditions will always show data, overlooking that ServiceNow enforces data visibility based on the executing user's roles and ACLs, not the report creator's.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The report is set to 'Run as' a user without roles to view the data
In ServiceNow, reports execute under the security context of the user specified in the 'Run as' field. If that user lacks the necessary roles (e.g., snc_internal or specific table read roles) to view the underlying data, the report will run without errors but return zero rows, even if the table and conditions are correct. This is a common misconfiguration when reports are shared or scheduled.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The report is scheduled to run daily
Why it's wrong here
Scheduling does not affect data visibility.
- ✗
The report type is set to 'Bar chart' but the data is numeric
Why it's wrong here
Numeric data works fine in bar charts.
- ✓
The report is set to 'Run as' a user without roles to view the data
Why this is correct
Report runs with authority of specified user; lack of roles returns no data.
- ✗
The report has a modulo condition on sys_id
Why it's wrong here
Not a typical cause.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.