SNOW-CSA Application Rules, ACL and Notifications Practice Question
A notification on the 'incident' table is configured to send an email when the 'state' field changes to 'Resolved'. The condition uses the condition builder with 'State changes to Resolved'. However, the notification also sends when an incident is updated without a state change. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A business rule in the background updates the state to 'Resolved' on every update, so the notification fires each time.
The most likely cause is that a business rule is updating the state to 'Resolved' on every update to the incident record. This means that even when an agent updates a different field, the business rule sets state to 'Resolved', which triggers the notification condition 'State changes to Resolved'. Option A is incorrect because using 'State equals Resolved' would not help; it would fire on any update where state is already Resolved, not only on changes. Option B is incorrect because multiple subscribers cause duplicate notifications, not triggering on non-state changes. Option C is incorrect because 'Record is updated' is the appropriate 'Send when' setting for a notification that should fire on updates; using 'Inserted or updated' would also fire on insert, which is not indicated as an issue. Therefore, the background business rule is the most likely cause.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The condition builder is incorrectly configured and should use 'State equals Resolved'.
Why it's wrong here
Wrong: 'changes to' is correct to trigger on transition.
- ✗
The notification has multiple subscribers causing duplicate evaluations.
Why it's wrong here
Wrong: Subscribers don't affect condition evaluation.
- ✗
The 'Send when' field is set to 'Record is updated' instead of 'Record is inserted or updated'.
Why it's wrong here
Wrong: Both include updates.
- ✓
A business rule in the background updates the state to 'Resolved' on every update, so the notification fires each time.
Why this is correct
Correct: If a BR always sets state to Resolved, the condition evaluates true on every update.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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