SNOW-CSA Database Administration and CMDB Practice Question
A company wants to ensure that critical servers in the CMDB have accurate operational status. Which CMDB feature should the administrator configure to automatically update the operational status based on monitoring tools?
⚠ Common exam trap
Watch out — candidates often confuse CMDB Health Score (a reporting metric) with the IRE engine (an automated data processing feature), leading them to select Option C instead of the correct Identification and Reconciliation feature.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Identification and Reconciliation
The Identification and Reconciliation (IRE) engine is the correct feature because it processes incoming data from monitoring tools and automatically updates the operational status of CIs in the CMDB. It uses identification rules to match incoming data to existing CIs and reconciliation rules to resolve conflicts, ensuring the operational status reflects real-time monitoring data without manual intervention.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
CI Relationships
Why it's wrong here
Relationships define connections, not attribute updates.
- ✗
Application Services
Why it's wrong here
Application Services model composite CIs, not operational status.
- ✗
CMDB Health Score
Why it's wrong here
Health Score measures data quality, it does not update attributes.
- ✓
Identification and Reconciliation
Why this is correct
This feature automatically updates CI attributes from authorized sources.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.