- A
Create an ACL with type 'record', operation 'write', role 'itil', condition script 'current.assignment_group == gs.getUser().getMyGroups()', and set 'Requires role' true.
Why wrong: This grants write based on group, not creator.
- B
Create an ACL with type 'record', operation 'write', role 'itil', condition script empty, and uncheck 'Requires role'.
Why wrong: This would deny write to all itil users unconditionally.
- C
Create an ACL with type 'record', operation 'write', role 'itil', condition script 'current.created_by != gs.getUserID()', and set 'Requires role' true.
Denies write to itil users if they are not the creator.
- D
Create an ACL with type 'record', operation 'write', role 'itil', condition script 'current.created_by == gs.getUserID()', and set 'Requires role' true.
Why wrong: This grants write only to creators, but other itil users are denied (good), but ACL order might cause issues; also need to ensure no other ACL grants write.
SNOW-CSA Application Rules, ACL and Notifications Practice Question
This SNOW-CSA practice question tests your understanding of application rules, acl and notifications. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company wants to block all update operations on the 'problem' table for users with only the 'itil' role, except for the user who created the record. Which ACL configuration should be used?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Create an ACL with type 'record', operation 'write', role 'itil', condition script 'current.created_by != gs.getUserID()', and set 'Requires role' true.
Option C is correct because it uses a condition script that denies write access to users with the 'itil' role when the current record's creator is not the logged-in user. The ACL type 'record' with operation 'write' and 'Requires role' checked ensures that only users with the 'itil' role are evaluated, and the condition script 'current.created_by != gs.getUserID()' returns true for users who did not create the record, thus blocking their update operations. This matches the requirement to block all updates except for the record creator.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create an ACL with type 'record', operation 'write', role 'itil', condition script 'current.assignment_group == gs.getUser().getMyGroups()', and set 'Requires role' true.
Why it's wrong here
This grants write based on group, not creator.
- ✗
Create an ACL with type 'record', operation 'write', role 'itil', condition script empty, and uncheck 'Requires role'.
Why it's wrong here
This would deny write to all itil users unconditionally.
- ✓
Create an ACL with type 'record', operation 'write', role 'itil', condition script 'current.created_by != gs.getUserID()', and set 'Requires role' true.
Why this is correct
Denies write to itil users if they are not the creator.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Create an ACL with type 'record', operation 'write', role 'itil', condition script 'current.created_by == gs.getUserID()', and set 'Requires role' true.
Why it's wrong here
This grants write only to creators, but other itil users are denied (good), but ACL order might cause issues; also need to ensure no other ACL grants write.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the condition logic, selecting Option D because they think 'current.created_by == gs.getUserID()' will allow only the creator, but in a deny ACL, a true condition blocks access, so Option D would block the creator instead of allowing them.
Detailed technical explanation
How to think about this question
In ServiceNow, ACLs with type 'record' and operation 'write' evaluate the condition script before granting or denying access; if the script returns true, the ACL denies the operation (since it's a 'deny' ACL by default unless explicitly set to 'grant'). The 'Requires role' checkbox ensures the ACL only applies to users with the specified role, and the condition script 'current.created_by != gs.getUserID()' effectively blocks non-creators while allowing creators (since the condition is false for them). This pattern is commonly used for record-level ownership restrictions, leveraging the 'created_by' field and the 'gs.getUserID()' method to compare the current user against the record's creator.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A security administrator must allow nursing staff to reach a patient records server while blocking access from the guest Wi-Fi VLAN. After applying an extended ACL, traffic is still blocked from nursing workstations. The ACL was applied outbound instead of inbound on the wrong interface. Questions like this test ACL direction and placement rules.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this SNOW-CSA question test?
Application Rules, ACL and Notifications — This question tests Application Rules, ACL and Notifications — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Create an ACL with type 'record', operation 'write', role 'itil', condition script 'current.created_by != gs.getUserID()', and set 'Requires role' true. — Option C is correct because it uses a condition script that denies write access to users with the 'itil' role when the current record's creator is not the logged-in user. The ACL type 'record' with operation 'write' and 'Requires role' checked ensures that only users with the 'itil' role are evaluated, and the condition script 'current.created_by != gs.getUserID()' returns true for users who did not create the record, thus blocking their update operations. This matches the requirement to block all updates except for the record creator.
What should I do if I get this SNOW-CSA question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.
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