SNOW-CSA Service Catalog and Workflows Practice Question
A catalog item uses Flow Designer to send an email notification when the state changes to 'fulfilled'. The flow uses a trigger 'State changed' on the requested item table. However, the email is not sent. The flow logs show the trigger fired. What is the most likely issue?
⚠ Common exam trap
Watch out — candidates often assume a fired trigger guarantees the email was attempted, but they overlook that the 'Send Email' action can complete without sending if the recipient is missing, and the flow logs will not show a failure for that action.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The flow action 'Send Email' is not configured with a valid recipient
The most common reason a flow trigger fires but the email is not sent is that the 'Send Email' action lacks a valid recipient. In Flow Designer, the 'Send Email' action requires a recipient (e.g., user, group, or email address) to be explicitly defined; if the recipient field is empty or references a non-existent variable, the action will execute without sending the email, and no error will be logged in the flow logs.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The flow action 'Send Email' is not configured with a valid recipient
Why this is correct
The action may lack a recipient, causing it to fail silently.
- ✗
The trigger is set to 'State changed' but the state field is not properly referenced
Why it's wrong here
The trigger fired, so the field is correctly referenced.
- ✗
The flow is set to 'Deactivated'
Why it's wrong here
If deactivated, the trigger would not fire.
- ✗
The email notification is blocked by an email property
Why it's wrong here
Email properties are system-wide and would affect other emails too.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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