SNOW-CSA Service Catalog and Workflows Practice Question
A catalog item has a variable with a mandatory condition: if the variable 'category' is 'software', then 'software name' is mandatory. This is best implemented using:
⚠ Common exam trap
A common mix-up: candidates confuse 'Variable Condition' (which controls visibility) with 'UI Policy' (which controls mandatory, read-only, and visibility), leading them to pick D instead of A.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
UI Policy
A UI Policy is the correct choice because it allows you to define a mandatory condition on a catalog item variable without writing any code. In this case, you would create a UI Policy that runs when the 'category' variable is 'software', and within that policy set the 'software name' variable's mandatory attribute to true. This is the standard, no-code approach for enforcing variable-level mandatory conditions in Service Catalog.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
UI Policy
Why this is correct
UI policies are designed for conditional mandatory, visibility, etc.
- ✗
Catalog Client Script
Why it's wrong here
Client scripts can set mandatory but are less efficient for simple conditions.
- ✗
ACL
Why it's wrong here
ACLs control access rights, not mandatory fields.
- ✗
Variable Condition
Why it's wrong here
There is no such feature; UI policies handle conditions.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.