CIS-ITSM Incident Management Practice Question
Which TWO states are typically included in the baseline Incident lifecycle state model? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Resolved
Baseline incident states include New, In Progress, On Hold, Resolved, Closed, and Canceled.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Resolved
Why this is correct
Resolved is a standard baseline incident state.
- ✗
Under Review
Why it's wrong here
Under Review is not a baseline incident state.
- ✗
Backlog
Why it's wrong here
Backlog is not a standard incident lifecycle state.
- ✗
Pending Approval
Why it's wrong here
Pending Approval is typically used in Request Fulfillment or Change Management, not standard Incident Management.
- ✓
In Progress
Why this is correct
In Progress is a standard baseline incident state.
Visual reference
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.