CIS-ITSM Service Catalog And Request Management Practice Question
Which TWO statements are true regarding Record Producers in ServiceNow? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Variables can be mapped directly to fields on the target table record
Record producers create task/non-task records and map variables to table fields.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
They prevent users from accessing the Service Portal
Why it's wrong here
Record producers are fully accessible via the Service Portal.
- ✓
Variables can be mapped directly to fields on the target table record
Why this is correct
Record producer variables can be mapped to specific fields on the target table using field mapping.
- ✗
They are restricted to creating records only in the sc_req_item table
Why it's wrong here
Record producers create records in target tables other than sc_req_item.
- ✗
They require an Order Guide to function
Why it's wrong here
Record producers operate independently and do not require an order guide.
- ✓
They generate records in a target table specified in their definition, such as Incident or a custom table
Why this is correct
Record producers allow users to submit service catalog requests that populate records on tables like Incident or custom tables.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.