CIS-ITSM Service Portfolio Management Practice Question
Which TWO roles are typically associated with managing and interacting with Service Portfolios in ServiceNow? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
sn_spm.portfolio_manager
Portfolio managers and service owners are the primary users who manage portfolios and services.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
sn_spm.portfolio_manager
Why this is correct
The portfolio manager role grants access to create and manage service portfolios.
- ✗
sn_sec_incident_analyst
Why it's wrong here
This role is for Security Incident Response, not SPM.
- ✓
sn_spm.service_owner
Why this is correct
The service owner role is assigned to individuals managing specific services.
- ✗
itil
Why it's wrong here
The ITIL role is for general incident, problem, and change processing, not specific portfolio administration.
- ✗
sn_vul.vulnerability_admin
Why it's wrong here
This role pertains to Vulnerability Response.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.