CIS-ITSM Service Catalog And Request Management Practice Question
Which TWO of the following options correctly describe Record Producers? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
They generate a record on a target table, such as Incident or Task.
Record producers generate records on target tables (such as incident or task) and present a form interface similar to catalog items using variables.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
They always create a parent Request [sc_request] and Requested Item [sc_req_item] instead of a target table record.
Why it's wrong here
Incorrect. That behavior describes standard catalog items, whereas record producers target functional tables directly.
- ✓
They generate a record on a target table, such as Incident or Task.
Why this is correct
Correct. The primary function of a record producer is to create a record on a specified target table.
- ✗
They cannot contain variable sets.
Why it's wrong here
Incorrect. Variable sets can be added to record producers just like regular catalog items.
- ✗
They are restricted to administrators only and cannot be accessed by end users.
Why it's wrong here
Incorrect. End users frequently use record producers to report issues or request facilities services.
- ✓
They use variables to capture user input that can be mapped to fields on the target record.
Why this is correct
Correct. Record producers use variables mapped via script or direct field mapping to populate target record fields.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.