CIS-ITSM Change Management Practice Question
Which TWO of the following configurations are required to set up and successfully utilize the CAB Workbench for conducting Change Advisory Board meetings? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configuring a CAB Definition record that specifies the meeting schedule and agenda criteria.
To use the CAB Workbench, administrators must ensure the CAB Workbench plugin is active and configure CAB definitions which dictate meeting series, attendees, and related change selection filters.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configuring a CAB Definition record that specifies the meeting schedule and agenda criteria.
Why this is correct
CAB definitions establish the recurring meeting parameters, default attendees, and filter criteria for changes appearing on the agenda.
- ✓
Activating the CAB Workbench plugin (com.snc.cab_workbench).
Why this is correct
The CAB Workbench requires its specific plugin to be installed and active.
- ✗
Modifying the sn_cab.workbench role to include ITIL user permissions.
Why it's wrong here
Roles are built-in and managed via standard ServiceNow role structures without needing custom modifications to function.
- ✗
Enabling automatic email notifications for all change requesters when a CAB meeting agenda is published.
Why it's wrong here
While notifications can be configured, they are not a prerequisite requirement for the CAB Workbench to function.
- ✗
Defining custom risk assessment questions specifically tied to the CAB Workbench UI layout.
Why it's wrong here
Risk assessments operate independently of the CAB Workbench meeting interface.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.