CIS-ITSM Incident Management Practice Question
Which TWO of the following are true about 'Incident Tasks'?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
They allow for granular work tracking.
Incident tasks are independent records that allow for sub-tasks and do not automatically close the parent incident.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Closing an incident task automatically closes the parent.
Why it's wrong here
Parent incident closure is separate from task closure.
- ✓
They allow for granular work tracking.
Why this is correct
They are specifically used for breaking down large incidents.
- ✗
They are automatically assigned to the same user as the parent.
Why it's wrong here
They can have separate assignments.
- ✗
They can only be created by admins.
Why it's wrong here
Any user with 'itil' can create them.
- ✓
They are child tasks of the incident.
Why this is correct
Incident tasks extend the task table and link to the incident.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.