CIS-ITSM Service Catalog And Request Management Practice Question
Which TWO methods can be used to pass variables from a catalog item into a fulfillment workflow in ServiceNow? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Accessing variables directly via 'current.variables.variable_name' in workflow script activities
Using current.variables or workflow scratchpad / activity inputs.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Accessing variables directly via 'current.variables.variable_name' in workflow script activities
Why this is correct
Workflows can access item variables directly using the 'current.variables' object.
- ✗
Using client-side DOM manipulation in the workflow canvas
Why it's wrong here
Workflows execute server-side and have no access to client-side DOM.
- ✗
Modifying system properties for each individual user session
Why it's wrong here
System properties are global and not session-specific for variables.
- ✗
Manually editing database tables sc_cat_item during workflow execution
Why it's wrong here
Directly editing master catalog item definitions during workflow execution is incorrect and unsafe.
- ✓
Using Flow Designer data pills linked to the Requested Item trigger
Why this is correct
Flow Designer allows selecting variable data pills directly from the requested item trigger.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.