CIS-ITSM Change Management Practice Question
Which TWO methods can be used to initiate conflict detection in ServiceNow Change Management? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Manually by clicking a 'Run Conflict' UI action on the change request form
Conflict detection runs automatically via business rules upon insert/update of schedule fields, or can be triggered manually via UI actions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
By importing knowledge base articles
Why it's wrong here
Knowledge imports are unrelated to change conflicts.
- ✓
Manually by clicking a 'Run Conflict' UI action on the change request form
Why this is correct
Users can manually trigger conflict detection using the form UI action.
- ✗
By running a daily hardware asset discovery scan
Why it's wrong here
Asset discovery does not trigger change conflicts.
- ✓
Automatically via business rules when schedule or CI fields are modified
Why this is correct
Business rules automatically trigger conflict checks when relevant fields change.
- ✗
By submitting an incident ticket via self-service portal
Why it's wrong here
Incident submission does not trigger change conflict checks.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.