CIS-ITSM Change Management Practice Question
Which TWO fields on a Change Request form help determine whether a schedule conflict exists? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Planned end date
Planned start date and Planned end date are compared against other changes and blackouts.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Planned end date
Why this is correct
Planned end date is evaluated by the conflict engine.
- ✗
Assignment group
Why it's wrong here
Assignment group indicates who owns the task, not when it runs.
- ✗
Category
Why it's wrong here
Category classifies the change type.
- ✓
Planned start date
Why this is correct
Planned start date is evaluated by the conflict engine.
- ✗
Short description
Why it's wrong here
Short description summarizes the change text.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.