CIS-ITSM Change Management Practice Question
Which TWO fields are commonly used to define the execution window of a change request? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Planned end date
Planned start date and Planned end date define the proposed implementation window for changes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Planned end date
Why this is correct
Planned end date defines when implementation is scheduled to finish.
- ✗
Due date
Why it's wrong here
Due date is generally used for task SLAs or general deadlines, not the primary change implementation window.
- ✗
Sys created on
Why it's wrong here
Sys created on tracks record creation time.
- ✓
Planned start date
Why this is correct
Planned start date defines when implementation is scheduled to begin.
- ✗
Closed date
Why it's wrong here
Closed date records when the ticket was closed.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.