CIS-ITSM Service Catalog And Request Management Practice Question
Which TWO features are supported by Multi-Row Variable Sets (MRVS) in ServiceNow Service Catalog? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Supporting Catalog UI Policies and Catalog Client Scripts
MRVS support adding multiple rows of data and can be scripted using Catalog Client Scripts.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Automatically generating a separate incident record for each row submitted
Why it's wrong here
MRVS stores data as JSON linked to the requested item, not separate incidents by default.
- ✓
Supporting Catalog UI Policies and Catalog Client Scripts
Why this is correct
MRVS supports UI policies and client scripts to validate and control row-level or variable-level behavior.
- ✗
Storing data directly in permanent custom table columns during initial cart checkout
Why it's wrong here
MRVS data is stored as variable options (sc_item_option) rather than direct table columns unless mapped via record producers.
- ✓
Allowing users to enter tabular, multi-row data collections within a single catalog item
Why this is correct
MRVS allows users to submit repeating rows of variable data in a grid/table format.
- ✗
Replacing standard workflows with spreadsheet imports
Why it's wrong here
MRVS does not replace workflows.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.